The Times They Are a-Changing: Talent in the Contact Center Part 3: Rise of the Machines – Meet the Virtual Agent
SaleMove
JUNE 11, 2020
How will that help customers? Suppose you wake up at 3AM worrying about car insurance coverage for your new teenage driver who just got a license today. Let’s take a look at how to manage bots, and then later we’ll look at how to design them and fit them into the overall customer service solution set.
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