Oracle

AUGUST 7, 2018

To realize the promised rewards, innovation can no longer remain focused on simply generating more marginally successful solutions for market share gain, productivity improvements, or shareholder returns. Innovation must now focus on the customer. At some point we need to ask the question: Who are we really innovating for?

Innovation 111

Innovation Customer Journey Mapping Customer Centricity Transportation 111

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. The contact center as a concierge.

Hospitality 74

Hospitality Travel Brands Airlines 74

Confirmit

JUNE 10, 2020

Others simply won’t be comfortable to do so, particularly as most rely on public transport for their commutes. Voice of the Customer Voice of the Employee Market Research Company. However, we’re also aware that some people won’t be able to come back for family or health reasons.

Transportation 52

Transportation 2021 Retail Customer Voice 52

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? Only this will allow your organization to be wholly customer centric with a focus on increasing customer satisfaction.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. They are making buying decisions based on how well they are treated.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

Companies are responding to customer service because they want a market share and they want to stay alive. Customer service is no longer a commodity, it’s a competitive differentiator. You talked about having customer voice in the C-suite. They are making buying decisions based on how well they are treated.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

Grade.us

SEPTEMBER 17, 2019

Leasing and rentals Sales ( commercial ) Public transportation. These reviews provide customers with important data on the vehicles, dealers, repair and maintenance shops they choose. Remember, the customer's voice is trusted more than a brand's own reputation. Using reviews in your automotive marketing.

Automotive 34

Automotive Competitive Advantage 2009 Advertising 34