Kustomer

JUNE 7, 2023

In this blog, we outline how to meet these customer expectations by creating a CX playbook, and we detail why having one is crucial in the world of financial services. CS versus CX Before building a CX playbook, it’s important to define the difference between customer service (CS) and customer experience (CX). What Is a CX Playbook?

Financial 98

Financial Banking Social Media Customer Satisfaction 98

Playvox

FEBRUARY 13, 2024

It should be among your key strategies and always part of your playbook. Re-examine Your KPIs For better results, choose KPIs that align with your customer support center’s goals. Your goals should guide your KPIs. Before you can cultivate top talent, though, you have to identify your top performers.

Contact Center 88

Contact Center Measurement 2022 Culture 88

Uniphore

JUNE 10, 2021

Today, as companies look past the pandemic, one thing remains certain: we now expect more from remote support centers than ever before. Download Playbook. Download eBook. Direct your Callers to Effortless Digital Customer Service With Visual IVR. Partner Call Center Agents With Digital Assistants. Try Demo Now.

Call Center 98

Call Center Contact Center Webinar 2021 98

ChurnZero

DECEMBER 20, 2019

Fast forward to 2020 and Wi-Fi has become the lifeline to our (digital) existence—with almost half of the 7.7 I recommend looking to Sales/Sales Op erations teams as the guide. We expect to see many C S organizations investing heavily in digital strategies in 2020. 20 Customer Success Predictions for 2020 .

2020 80

2020 Customer Success Chief Customer Officer ROI 80

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. he has been supporting the customer relationship management professionals and teams for over decades now.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

Grade.us

JANUARY 3, 2019

You can't ever quit digital marketing (for one thing, you have to use it to promote your events), but shaking things up with experiential marketing really does pack a powerful punch. You'll find venue information for various cities, best practices, and strategy guides. Grab this ebook to minimize this problem. Cvent Blog.

Events 22

Events 2018 Blog Marketing 22