InMoment XI
MAY 6, 2014
When it comes to facing challenges in our industry, we all feel the same pain. How do we make data meaningful? How do we engage customers? Let’s admit it, at times it’s even difficult to get people throughout our own companies to buy into the importance of listening to the voice of the customer at. View Article.
Joe Rawlinson
MAY 5, 2014
'Your customers think they know who to talk to at your company to get their problem solved. The trouble is that your customers are wrong. Their assumptions are incorrect. Or you’ve changed since the last time they came to visit. It is your job to make sure you route your customers to the right place to solve their problem. This last week I visited a local government office to get a permit.
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Kristina Evey
MAY 7, 2014
'Thank You Notes Show You Care About Your Customers. Remember Thank You notes? The things that we encouraged to write as kids every birthday or holiday when we received gifts from relatives or friends? My own personal experience is that I didn’t enjoy writing them at all. But, my mom had a point – “They made an effort to purchase a gift with you in mind.
Win the Customer
MAY 6, 2014
'You can offer your products and services to customers in another country but learning the culture in new markets is the key to an exceptional experience.
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InMoment XI
MAY 6, 2014
When it comes to facing challenges in our industry, we all feel the same pain. How do we make data meaningful? How do we engage customers? Let’s admit it, at times it’s even difficult to get people throughout our own companies to buy into the importance of listening to the voice of the customer at.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
CCO Council
MAY 6, 2014
'A common challenge of chief customer officers and other customer executives is the need to prove the ROI of customer centricity. For better or for worse, business executives are primarily interested in increasing revenue, decreasing costs, and mitigating risk. To effectively demonstrate value, customer executives need to show how their customer initiatives impact one or more of these key factors.
Amity
MAY 6, 2014
De-Risking the First 90-Days for Your SaaS Customer. The following is part of a series of conversations about Customer Success Management (CSM) between Pam McBride, Director of Marketing at Amity and Jason Whitehead, CEO of Tri Tuns. Pam looks at CSM from the perspective of the tools and platforms CSMs need. Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers.
InMoment XI
MAY 6, 2014
When it comes to facing challenges in our industry, we all feel the same pain. How do we make data meaningful? How do we engage customers? Let’s admit it, at times it’s even difficult to get people throughout our own companies to buy into the importance of listening to the voice of the customer at.
Brad Cleveland Blog
MAY 9, 2014
Johann Wolfgang Von Goethe once said, “Instruction does much, but encouragement does everything.” Many studies bolster this view, showing a strong link between engaged employees and higher levels of productivity and profitability. (In one example, Gallup found that companies ranked in the top quartile for employee engagement are 18% more productive and 12% more profitable than those in lower quartiles.
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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper
Customer Interactions
MAY 8, 2014
'Technology always seems to evolve in ways that we cannot anticipate. Who would have thought that a cellphone would go from having a singular purpose of making and receiving calls to being used for everything from filming videos to mobile banking? Today’s smartphone is a great example of how technology can cross over into entirely new applications.
InMoment XI
MAY 6, 2014
While enterprise apps may not have much of a cool factor, they do the dirty work for companies of all sizes. I am thrilled to share that this past week Allegiance was featured as one of seven companies who are effectively disrupting the VoC/CX space and making enterprise software a little cooler along the way.
InMoment XI
MAY 6, 2014
While enterprise apps may not have much of a cool factor, they do the dirty work for companies of all sizes. I am thrilled to share that this past week Allegiance was featured as one of seven companies who are effectively disrupting the VoC/CX space and making enterprise software a little cooler along the way.
InMoment XI
MAY 6, 2014
While enterprise apps may not have much of a cool factor, they do the dirty work for companies of all sizes. I am thrilled to share that this past week Allegiance was featured as one of seven companies who are effectively disrupting the VoC/CX space and making enterprise software a little cooler along the way.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
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Brad Cleveland Blog
MAY 9, 2014
Johann Wolfgang Von Goethe once said, “Instruction does much, but encouragement does everything.” Many studies bolster this view, showing a strong link between engaged employees and higher levels of productivity and profitability. (In one example, Gallup found that companies ranked in the top quartile for employee engagement are 18% more productive and 12% more profitable than those in lower quartiles.
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