SurveySparrow

FEBRUARY 18, 2024

The team and I spent a whole day finding the best alternatives to this customer feedback platform. Source: customerthermometer.com Customer Thermometer is a customer feedback software that makes measuring customer satisfaction simple and quick. Or perhaps, you want something new to try out. What is Customer Thermometer ? The best part?

2024 52

2024 Multi-Channel E Commerce Tourism 52

GetFeedback

AUGUST 16, 2018

As customers reply, you can keep track of your average score and segment responses by specific criteria (like customer type, region, agent, etc.) Customer Effort Score (CES). Each response corresponds to a number (1-7) which is used to calculate your overall Customer Effort Score. Net Promoter Score (NPS).

Metrics 199

Metrics Measurement Net Promoter Score Customer Service 199

SurveySparrow

MARCH 5, 2024

To sustain the rapidly changing market trends, it has now become important for automobile executives to analyze and work on customer feedback. Prioritizing customer feedback to ensure they feel genuinely appreciated for your service is one way to stay on top of the market.

Insights 52

Insights Net Promoter Score Hospitality Healthcare 52

SurveySparrow

JUNE 27, 2021

That’s why several organizations have been using CSAT(Customer Satisfaction), CLV (Customer Lifetime Value), CES (Customer Effort Score) worldwide. And among all these customer experience KPIs and metrics, the customer net promoter score is the most popular. ” For Detractors: “Thank you for your feedback.

Net Promoter Score 52

Net Promoter Score NPS Metrics Loyalty 52

Qualtrics

JULY 18, 2019

There’s no denying that the tourism industry is one of the largest industries in the world. According to Statista , 1.323 million international tourists traveled in 2016 and the total contribution of travel and tourism to the global economy was $8.27 trillion USD. X-data is the human factor data — the beliefs, emotions, and sentiments.

Hospitality 45

Hospitality Tourism Travel Hotels 45