InMoment XI

JANUARY 4, 2024

What is the Retail Customer Experience? At its core, the retail customer experience encompasses every touchpoint a customer has with a brand, from the first interaction to post-purchase engagement. Personalization creates a more engaging and relevant experience for users.

Retail 260

Retail Customer Experience Social Media NPS 260

Alida

SEPTEMBER 14, 2018

IValerie Brock, senior research manager of customer advocacy, has become an important guardian of customer relationships in this company. VMware’s core audience of IT professionals are often hard to reach, but by authentically engaging them, Valerie and her team gets ongoing feedback.

Entertainment 133

Entertainment Customer Relationships 2018 Insights 133

Second to None

MARCH 21, 2018

Yahoo declares itself to be”a guide focused on making users’ digital habits inspiring and entertaining,” while Tesla’s mission is “to accelerate the world’s transition to sustainable transport.” Our solutions are developed on the basis of solid research and statistical science.

B2B 59

B2B B2C Transportation Voice of Customer 59

Doing CX Right

JULY 24, 2019

We’ve seen an increasing focus over the past couple of years on customer experience in field service. Stacy is leading customer experience and employee engagement at Schindler Elevator Corporation. I have to say that while I joined Schindler a year ago, the company was doing a lot right in the area of customer experience.

NPS 40

NPS Measurement Net Promoter Score Customer Satisfaction 40

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Second to None

SEPTEMBER 20, 2018

They are the instant portal to the way we socialise, bank, communicate, entertain ourselves and, of course shop. It’s no wonder then that as customer habits transitioned further towards mobile, Google answered. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Customer Experience 54

Customer Experience 2018 Customer Journey Mapping Voice of Customer 54

Second to None

APRIL 23, 2019

Social media is a platform on which businesses can become more than just a point of sale to their customers. Just like how, back in the day, your barber also delivered your baby, now your mattress provider can also be a source of entertainment for customers on Instagram.

B2C 84

B2C Transportation Social Media Entertainment 84