LiveChat

DECEMBER 7, 2018

Quick tip: While most ESPs have a glossary of commonly used emojis, you can copy relevant emoji from here and paste it wherever needed. This way you have a clear idea of what your email communicates and help you condense it into a subject line. Stand out from a sea of words by using emojis in your subject lines. Tip #7 : Tell a joke.

Apparel 28

Apparel Brands Marketing Reference 28

Inbenta

AUGUST 3, 2021

FAQs briefly cover general topics, while a knowledge base works as a sort of searchable conglomeration of available information – including, of course, the answers to FAQs, but also user guides, tutorials, manuals, glossaries, or other technical documentation.

Customer Service 84

Customer Service Customers Document Loyalty 84

ChurnZero

JULY 2, 2021

Churnopedia: A Glossary of SaaS Definitions & Metrics for Customer Success. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero. . Want to learn more about the metrics that matter in Customer Success? Customer Success Around the Web.

Customer Retention 97

Customer Retention Metrics Chief Customer Officer Customer Success 97

Qualtrics

MARCH 17, 2020

If building and managing a successful remote team is a challenge you’re facing right now, here are some ideas to help you. But bringing good workers together to become a virtual team takes a little more work when they’re separated by distance. Agree on how you will work together as a team.

Management 29

Management Employee Experience Communication Webinar 29

West Monroe

JANUARY 30, 2023

It's a world where you need a glossary for a lot of folks to actually understand what it is you've done. If anything, I think the idea of “virtual worlds” has been around for a while, more from a science fiction perspective. iHeartMedia launched an incredible new offering this year. It’s a tremendous innovation.

Entertainment 52

Entertainment 2023 2022 Advertising 52

Comm100

AUGUST 21, 2018

You can also expand your chatbot’s glossary to help your chatbot better guide users towards resolution – regardless of their jargon. Recommended for you: 20 Customer Service Training Ideas and Activities for Busy Teams. Agent training is more traditional, but less straightforward than chatbot training.

Metrics 40

Metrics Average Handle Time Net Promoter Score Customer Service 40

Comm100

AUGUST 21, 2018

You can also expand your chatbot’s glossary to help your chatbot better guide users towards resolution – regardless of their jargon. Recommended for you: 20 Customer Service Training Ideas and Activities for Busy Teams. Agent training is more traditional, but less straightforward than chatbot training.

Metrics 40

Metrics Average Handle Time Net Promoter Score Customer Service 40