glossary quality 
Kitewheel
APRIL 9, 2020
To bring clarity to the customer journey software space, Kitewheel has created our Customer Journey Glossary. While we define many other terms inside the Customer Journey Glossary, understanding the background of a journey advocate is a great place to start. A journey advocate has several crucial qualities. Journey Advocate.
ProProfs Chat
JUNE 26, 2020
To help you get started, we’ve prepared a small customer support glossary below. Feedback, in the customer service glossary, is defined as a customer’s opinion of their experience with your company and how you could improve as a service provider. Let’s explore the customer support terminology list. LEARN MORE > F. Pre Chat Form.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Inbenta
AUGUST 3, 2021
FAQs briefly cover general topics, while a knowledge base works as a sort of searchable conglomeration of available information – including, of course, the answers to FAQs, but also user guides, tutorials, manuals, glossaries, or other technical documentation.
ChurnZero
JULY 2, 2021
Buying signals can be triggered by health scores based on factors like license utilization, product or feature usage, engagement frequency and quality, resource consumption, and more. . Churnopedia: A Glossary of SaaS Definitions & Metrics for Customer Success. Actions to Maximize Gross Retention Revenue/Customer Retention.
NICE inContact
JANUARY 31, 2019
If you think of customer experience being the quality of any and all of your customers encounters with your company, which includes the “digital” aspects of a customers online research, use of a mobile app to get support or maybe find a location, or interactions via email, SMS, or even social media.
Comm100
AUGUST 21, 2018
These metrics can be planned – and checked for quality – by comparing them to your existing agent metrics. Whereas agents can be forgiven for their human speed, the automated nature of chatbots is no excuse for a slip in service quality. However, live chat agents and bots should always be held to the same customer service standards.
Comm100
AUGUST 21, 2018
These metrics can be planned – and checked for quality – by comparing them to your existing agent metrics. Whereas agents can be forgiven for their human speed, the automated nature of chatbots is no excuse for a slip in service quality. However, live chat agents and bots should always be held to the same customer service standards.
Expert insights. Personalized for you.
52 
Let's personalize your content