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The Authenticity challenge: 25 marketing, CX and innovation takeaways from the 2016 Customer Intelligence Summit

Alida

According to Vanderbilt, social media and our sharing economy have transformed how people’s tastes are influenced by others. Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Embrace the authenticity challenge.

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Competing and Winning in Challenging Environments with Matt Dixon and Vikas Bhambri

Kustomer

In this episode, they discover what the research indicates and how leaders can utilize the data to their advantage. In this episode, they discover what the research indicates and how leaders can utilize the data to their advantage. Adapting in the Biggest Stress Test Ever for CX. Data is voluminous. It is unbiased.

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How to Successfully Manage CX During a Global Pandemic

Kustomer

With the growth of asynchronous communication in our daily lives; social media, texting, emails, etc., With the growth of asynchronous communication in our daily lives; social media, texting, emails, etc., Lauren understands that CX reps have had to adapt to a new at-home work environment during COVID-19.

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2022 Healthcare & Life Sciences Outlook

West Monroe

Introduction. It is frequently said but cannot be overstated: the COVID-19 pandemic has intensified existing pressure on the healthcare industry to deliver high-quality, personalized care at lower costs to more people. But where is the industry headed from here? The answer is nuanced, of course. The industry at a glance.