it-it boost-productivity-and-reduce-turnover-for-your-contact-center-agents Blog Related Topics 
Stella Connect
FEBRUARY 15, 2022
It’s no secret that call centers have high turnover. In fact, research shows that the average annual attrition rate for contact center agents ranges between 30 to 45%—an astonishing 2X the average annual employee churn rate for all other types of jobs in the U.S. Feelings of isolation.
Strativity
MARCH 30, 2020
This is especially true for employees working in contact centers and customer care departments who are tasked with providing customers with information, support, and a positive experience. Changes to the modern contact center environment . Modern contact center environments are often fast-paced, stressful, and demanding.
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Avaya
MARCH 11, 2019
This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. With all the high-profile focus on better Digital Customer Experiences (DCX), many IT and business leaders are tempted to rush into a project that promises to boost sales, cut costs, or improve customer ratings. My best advice: Slow down!
Comm100
DECEMBER 1, 2017
For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. But deciding on annual goals and specific yearly focuses for a call center isn’t always easy. Top Priorities for 2018. No Landslide Victories.
Playvox
MARCH 27, 2023
Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. The key to maintaining peak performance is to continuously optimize productivity and streamline operations.
Playvox
MARCH 21, 2024
Let’s face it — no one contacts your contact center to tell the person who answers the phone, text, or chat to tell your organization that they love your brand, service, or product. All of this leads to better agent morale.
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. You also hope to keep agents engaged so they’ll want to stay put.
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