Metrics Return on Investment Touchpoint Webinar 
InMoment XI
OCTOBER 24, 2023
It’s not merely a collection of statistics or a dashboard of metrics. These analytics tools delve deep, illuminating the nuances of every conversation, every piece of customer feedback , and every touchpoint. Agent Performance Metrics Behind every successful contact center are the agents who breathe life into it.
ChurnZero
AUGUST 13, 2021
During the webinar, we discuss: What a Customer Success tech stack is and why you should care. How to drive revenue by combining customer data across all touchpoints. If you missed the webinar, you can watch it on-demand. . I would say, go make friends with the CFO or the finance person and find out what metrics they care about.
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ChurnZero
AUGUST 13, 2021
During the webinar, we discuss: What a Customer Success tech stack is and why you should care. How to drive revenue by combining customer data across all touchpoints. If you missed the webinar, you can watch it on-demand. . I would say, go make friends with the CFO or the finance person and find out what metrics they care about.
SmartKarrot
JULY 8, 2020
It allows you to set custom metrics and variables as per your requirements. Location profiles and CRM integration provide a competitive edge to the product in terms of customer touchpoints tracking. . Pendo has four resources available for training: In-person Training Live Online Training Webinars Documentation .
SurveySensum
APRIL 8, 2024
This includes website traffic, engagement rates, and social media interaction metrics. Optimization and Analytics: Monitor the performance of your ad campaigns closely, using platform analytics to track metrics like click-through rates , conversion rates, and return on ad spend.
Pointillist
JULY 25, 2018
Success Metrics for the Team Champion – It is important for the champion to understand thoroughly the value of customer journey analytics as an analytics platform and believe that the regular users have built proficiency to use the platform meaningfully on a regular basis. Pick a mix of financial, customer and operational metrics.
Alida
NOVEMBER 8, 2017
Having a clear goal and defining success metrics allows each department to identify how they can contribute. My hope is to improve on the strong foundation that has already been laid by sewing together the customer touchpoints and transitions to ensure a seamless customer experience. Absolutely. I’m a bit of a Jack Welch fangirl!
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