Lithium

APRIL 5, 2022

Chat more, sell more: How conversations unlock revenue In this on-demand webinar, you’ll see how brands can do more than just support with their chat offerings. You can specify a Group Hub name to retrieve the metrics for Group Hub, Conversations, Members, and Membership for that Group hub.

Return on Investment 97

Return on Investment E-support Webinar Contact Center 97

ClientSuccess

JUNE 8, 2022

If you see a concerning metric like this, it should be a sign for your team to jump into action and work directly with the client to put an action plan in place. Webinar: How Weave Brings Together “Return on Investment” and “Return on Effort” To Drive Customer Retention & Growth. Want to learn more?

Return on Investment 52

Return on Investment Webinar Customer Retention Books 52

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. They need to be able to use metrics and analytics tools to track performance and adjust strategies as needed. Launch your plan Now it’s time to launch.

2023 98

2023 Return on Investment Social Media Sales 98

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . I would say, go make friends with the CFO or the finance person and find out what metrics they care about. The Customer Success team needs to define the metric they care about.

Customer Success 98

Customer Success Webinar Communication Interaction 98

CX University

OCTOBER 30, 2017

He will be featured in a November 15th webinar, Show me the numbers! Today, we are looking to respond to another call in the community, which is to secure CX strategies and practices by drawing clear, data-driven connections between these initiatives and return-on-investment.”. Chief Marketing Officer. CX University.

Consulting 40

Consulting Financial Measurement Net Promoter Score 40

ChurnZero

FEBRUARY 28, 2020

But, if you’re using digital communication, you have access to all sorts of “marketing” metrics to better understand your customers’ product and communication engagement. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Customer Success 64

Customer Success Webinar Customer Journey Customer Journey Mapping 64

Confirmit

OCTOBER 18, 2018

By investing in customer retention strategies (e.g. through a loyalty program), you can increase CLV (Customer Lifetime Value) as well as your chosen customer retention statistic or metric – the longer customers stay loyal, the more they tend to spend. Learn More. Confirmit can prove it! Learn More. Are you listening?

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

SurveySensum

APRIL 8, 2024

This includes website traffic, engagement rates, and social media interaction metrics. Optimization and Analytics: Monitor the performance of your ad campaigns closely, using platform analytics to track metrics like click-through rates , conversion rates, and return on ad spend.

Social Media 52

Social Media Advertising Feedback Insights 52

Gainsight

MAY 1, 2023

Our Grow and Tell webinar series hosted by Tim Van Lew is the latest resource for the tried-and-tested approaches CS leaders have proven in their programs. An important goal for a new CS leader is to determine how quickly you can show results for your efforts and justify return on investment.

Chief Customer Officer 59

Chief Customer Officer Return on Investment 2013 Customer Success 59

Gainsight

APRIL 18, 2022

For years now, Gainsight has been leading the campaign regarding the value of customer success and its return on investment. . Entire fields of industry are catching on, investing in the ideology and practice as a means of retaining and growing their customer base and capitalizing on the results. Importance of Language.

Customer Success 52

Customer Success Metrics 2003 Webinar 52

Confirmit

SEPTEMBER 24, 2018

Which Are the Key CEM Software Metrics? Typical CEM software metrics include the following: NPS Score. No matter what metric(s) you choose, and although it’s important to choose wisely based on your business objectives, remember that it’s not about the score. CX leaders use metrics wisely to: Understand trends.

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

Confirmit

SEPTEMBER 24, 2018

Which Are the Key CEM Software Metrics? Typical CEM software metrics include the following: NPS Score. No matter what metric(s) you choose, and although it’s important to choose wisely based on your business objectives, remember that it’s not about the score. CX leaders use metrics wisely to: Understand trends.

CEM 40

CEM Multi-Channel Net Promoter Score Insurance 40

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. If you missed the webinar, you can watch it on-demand. . I would say, go make friends with the CFO or the finance person and find out what metrics they care about. The Customer Success team needs to define the metric they care about.

Customer Success 52

Customer Success Webinar Communication Interaction 52

Confirmit

SEPTEMBER 24, 2018

Improve VoC metrics like NPS® and correlate this improvement to revenue. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Learn More.

Customer Experience Management 45

Customer Experience Management Management Customer Experience Multi-Channel 45

Lithium

AUGUST 25, 2021

The below is a transcript from a live CXI FaQ webinar that aired on August 10. In order to get those holistic CX insights, you have to buy the software, which for the value you get and the return on investment, is actually very inexpensive. Don’t see your question here? Jacob] Khoros has other solutions, like Khoros Community.

Insights 40

Insights Return on Investment Social Media Consumers 40

Confirmit

SEPTEMBER 24, 2018

Improve VoC metrics like NPS® and correlate this improvement to revenue. Confirmit’s clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Learn More.

Customer Experience Management 40

Customer Experience Management Management Customer Experience Multi-Channel 40

SmartKarrot

APRIL 15, 2022

Measure the effectiveness of Customer Success by establishing, tracking, and evolving metrics, and expose subsets of those metrics to the exec team. Generate thought leadership and webinars on key Market dynamics and/or best practice. Lead Customer Success staff, activities and establish an overall vision and strategic plan.

Customer Success 19

Customer Success Return on Investment Webinar Leadership 19

ChurnZero

SEPTEMBER 18, 2020

If you missed the webinar, you can watch it on-demand. Q: Please explain the three customer P’s mentioned during the webinar. I’ve had some conversations where the customer loves it, but they don’t know what the return on investment is or what it costs. A: It’s your customer’s problems, priorities, and perception.

Webinar 64

Webinar B2B Return on Investment Customers 64

ProProfs Chat

SEPTEMBER 27, 2019

For every $1 you invest in customer experience through help desk and similar platforms, you can reap a return on investment of $3. Well, your inability to measure the health of your customer support through key related metrics or how your customer service has been performing over time can be really challenging.

Customer Success 70

Customer Success Social Media Net Promoter Score Omnichannel 70

BirdEye

FEBRUARY 21, 2023

Finally, a social media manager can track analytics data to measure the return on investment (ROI) of each campaign, helping businesses understand which strategies are working and which need improvement. Also, check out the 13 social media metrics you should be tracking.

Social Media 98

Social Media Management Multi-Channel ROI 98

ChurnZero

MARCH 11, 2020

When you’re presenting churn categories to an executive team and board members, simple, clear metrics win the day. Upcoming Webinar: Unpacking the Power of the Executive Business Review. But how do you systematically ensure they are maximizing their return on investment? A note on “Didn’t realize ROI”.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. Self-service is just another form of customer service, and it often carries the highest return on investment for two reasons.

ROI 40

ROI Return on Investment Customers Poor Customer Service 40

Alida

NOVEMBER 8, 2017

Having a clear goal and defining success metrics allows each department to identify how they can contribute. Kelly will host the four-part webinar series , The big payoff: Realizing the ROI of customer relationships. Register to learn how customer-centric brands are achieving return on investment for customer relationships.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

eGain Blogs

MAY 18, 2022

We teamed up with GovExec , a digital publication for government-related news dedicated to informing government leaders of developments that benefit the sector’s performance, to discuss this very important topic as part of a webinar. We can very quickly give you some ideas of the kinds of ROI (Return on Investment) you would experience.

Government 90

Government 2021 ROI Insurance 90

ChurnZero

MARCH 20, 2020

Departments share company-wide goals, but often have differing views on how to achieve them due to isolated focuses, competing priorities, and individual success metrics. Upcoming Webinar: Unpacking the Power of the Executive Business Review. But how do you systematically ensure they are maximizing their return on investment?

Customer Success 52

Customer Success Customer Centricity Webinar Return on Investment 52

SurveySensum

FEBRUARY 14, 2024

This can include customer support, tutorials, webinars, and documentation. Quantitative and Qualitative Feedback : Managers can seek quantitative metrics and qualitative insights on staff members, fostering a comprehensive understanding of their capabilities. Pricing: The Basic Plan commences at a monthly rate of $99.

2024 52

2024 Feedback Culture Demo 52

Confirmit

MAY 29, 2018

With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. Promote culture change: By driving customer-centricity and cross-functional change. Interesting Links.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40

Pointillist

JULY 25, 2018

Success Metrics for the Team Champion – It is important for the champion to understand thoroughly the value of customer journey analytics as an analytics platform and believe that the regular users have built proficiency to use the platform meaningfully on a regular basis. Pick a mix of financial, customer and operational metrics.

Customer Journey 43

Customer Journey Events Metrics Government 43

Thematic

NOVEMBER 13, 2018

With VOC programs, organizations are able to make highly-informed strategic decisions that contribute to a positive return on investment and ultimately an improved customer experience. Make sure you choose the right metric , such as NPS, but don’t focus on it too much. This section is courtesy of our webinar with Lynn Hunsaker.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

Confirmit

JUNE 26, 2018

But, if your insights don’t inspire action, the client is likely to see little return on investment or value in your research. Well-developed visualizations and dashboards display meaningful insights, metrics, and KPIs in a compelling way that inspires action. Download Ebook. Market Research White Papers Videos.

White Paper 40

White Paper Marketing Multi-Channel Return on Investment 40

SmartKarrot

JUNE 30, 2021

Every company wants to see an increase in their product adoption metrics. What are the most common product adoption metrics? Some of the top product adoption metrics include-. This information needs to be via personalized engagement, webinars, digital communications, interactions face to face, and more. Time to Value.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

SmartKarrot

JULY 8, 2020

It allows you to set custom metrics and variables as per your requirements. Pendo has four resources available for training: In-person Training Live Online Training Webinars Documentation . The product satisfies its return on investment thoroughly. The navigation is de-cluttered and provides ease of operation.

Return on Investment 10

Return on Investment Document Customer Success Advertising 10

ChurnZero

JUNE 27, 2023

A digital approach is key to improving business growth metrics such as net revenue retention (NRR) and gross revenue retention (GRR). Subjective external: NPS, customer satisfaction scores (CSAT), customer advocacy and perceived return on investment (ROI). The answer is simple: you need a digital-first strategy.

Customer Success 52

Customer Success Customer Journey Mapping Net Promoter Score Customer Journey 52

Alliance by IFS

MARCH 31, 2016

Astea and The Service Council presented the findings of that research in our recent webinar, “ Redefining Service Innovation: It’s Time for a Change.”. That’s because those efforts have a clear return on investment. In many companies, innovation resources are targeted at new product development.

Innovation 20

Innovation Chief Customer Officer Return on Investment Webinar 20

ChurnZero

MARCH 13, 2020

Once QBRs become a metric, they become less meaningful.”. The Success League provides practical advice on applying the SMART methodology to correlate metrics to goals with these examples: Specific: DON’T: Create a goal to “reduce churn”. Don’t fall into the trap of having metrics for the sake of metrics. Register now!

Events 59

Events Webinar Metrics Customer Success 59

CustomerSuccessBox

NOVEMBER 24, 2021

Yet, many Customer Success Managers find it difficult to calculate the ROI (return on investment) of Customer Value. Relevant content can include various resources like blog posts, videos, case studies, podcasts, webinars, etc. For example- for upselling to relevant customers, its require to know all license utilization metrics.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52