Gainsight

APRIL 18, 2022

For years now, Gainsight has been leading the campaign regarding the value of customer success and its return on investment. . Entire fields of industry are catching on, investing in the ideology and practice as a means of retaining and growing their customer base and capitalizing on the results.

Customer Success 52

Customer Success Metrics 2003 Webinar 52

Confirmit

OCTOBER 18, 2018

By investing in customer retention strategies (e.g. through a loyalty program), you can increase CLV (Customer Lifetime Value) as well as your chosen customer retention statistic or metric – the longer customers stay loyal, the more they tend to spend. Learn More. Confirmit can prove it! Learn More.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

ChurnZero

MARCH 11, 2020

Disappointed, but oddly satisfied, I hung up the phone from a call with a recently-churned customer. I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. And today I see many of my customers doing the same thing. What to do about it.

ROI 52

ROI Customer Journey Mapping Webinar Return on Investment 52

ChurnZero

SEPTEMBER 18, 2020

If you missed the webinar, you can watch it on-demand. Q: Please explain the three customer P’s mentioned during the webinar. A: It’s your customer’s problems, priorities, and perception. I’ve had some conversations where the customer loves it, but they don’t know what the return on investment is or what it costs.

Webinar 64

Webinar B2B Return on Investment Customers 64

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. All this is great news for customer support as an industry. Customers love being able to help themselves.

ROI 40

ROI Return on Investment Customers Poor Customer Service 40

ChurnZero

JUNE 27, 2023

In business, particularly among customer success professionals, it conjures up one key question: how can we do more with less? A digital approach is key to improving business growth metrics such as net revenue retention (NRR) and gross revenue retention (GRR). The answer is simple: you need a digital-first strategy.

Customer Success 52

Customer Success Customer Journey Mapping Net Promoter Score Customer Journey 52

SmartKarrot

JUNE 30, 2021

Costs of the solution are high More decision makers involved in a sale Products are poorly targeted New pain points arise due to product use Product does not serve the needs of customer as expected. Every company wants to see an increase in their product adoption metrics. What are the most common product adoption metrics?

Social Media 10

Social Media Roadmap Customer Success Metrics 10

SmartKarrot

JULY 8, 2020

One of the most demanding aspects of business is to be able to use your data and acquire intelligent insights that drive the customer success engine. Be it a product or a service, analytics helps you to visualize and understand customer behavior discretely. Technical Customer Support. Final Note .

Return on Investment 10

Return on Investment Document Customer Success Advertising 10

Gainsight

MAY 1, 2023

The customer success (CS) community has come a long way in the last ten years since our first Pulse Conference in 2013. For many CS professionals, there is a clear track from Customer Success Manager (CSM) to Team Lead to Head of CS and eventually (Chief Customer Officer) CCO.

Chief Customer Officer 59

Chief Customer Officer Return on Investment 2013 Customer Success 59

ChurnZero

MARCH 13, 2020

Convening in a meeting room chock-full of Customer Success Managers, we pondered the purpose of the arguably antiquated QBR. Customers complain they take too long.”. Once QBRs become a metric, they become less meaningful.”. Sometimes, having four QBRs a year for a customer IS too much.”.

Events 59

Events Webinar Metrics Customer Success 59

Alida

NOVEMBER 8, 2017

But putting customers at the forefront of strategic decision-making isn’t always easy. Balancing budget constraints, departmental priorities and revenue growth against customer success can be a challenge, even for the most seasoned of executives. We are truly nothing without our customers. Absolutely.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Workshop Leadership 50

Pointillist

JULY 25, 2018

At the start of any project, particularly one that involves many stakeholders and has not been tried before like customer journey analytics, it is important to set goal posts and define what success will look like. You will need to establish metrics for measuring the success of employee training.

Customer Journey 43

Customer Journey Events Metrics Government 43

CustomerSuccessBox

NOVEMBER 24, 2021

That is why businesses provide an extraordinary customer experience to maintain long-term relationships. Every company irrespective of its industry lays emphasis on delivering value to its customers. In the Customer Success industry, customers usually buy a Customer Success platform because their operations are not optimized.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52

Confirmit

MAY 29, 2018

Promote culture change: By driving customer-centricity and cross-functional change. Why Implement a Voice of the Customer Program? But this is merely the beginning… Make sure you share the customer voice in real time with the right people who can take action to deliver results. 7 Secrets of Voice of the Customer Success.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40