Uniphore

JANUARY 4, 2022

White Papers. Self Serve Omnichannel AI-driven intelligent virtual assistant (IVA). Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise. Conversational AI Platform. U-Self Serve. Case Studies. Infographics.

2022 126

2022 White Paper Contact Center Innovation 126

Comm100

FEBRUARY 25, 2020

Incorporate an omnichannel customer engagement platform . With a digital omnichannel customer engagement platform, you’ll have taken a great stride forward in improving your customer experience. This post is the second of two that cover just a few points of our ‘Never Miss a VIP’ white paper.

White Paper 64

White Paper Social Media Omnichannel B2B 64

NICE inContact

AUGUST 20, 2019

That’s because all technology has a “shelf-life”. Why does technology have an expiration date? As we know, technology moves fast and what was once considered “state of the art” will inevitably become functionally obsolete. For many IT systems this is about seven years. This is also true for call center systems.

Contact Center 54

Contact Center White Paper 2012 Call Center 54

NICE inContact

AUGUST 20, 2019

That’s because all technology has a “shelf-life”. Why does technology have an expiration date? As we know, technology moves fast and what was once considered “state of the art” will inevitably become functionally obsolete. For many IT systems this is about seven years. This is also true for call center systems.

Contact Center 54

Contact Center White Paper 2012 Call Center 54

Comm100

FEBRUARY 25, 2020

Incorporate an omnichannel customer engagement platform. With a digital omnichannel customer engagement platform, you’ll have taken a great stride forward in improving your customer experience. This post is the second of two that cover just a few points of our ‘Never Miss a VIP’ white paper. Use routing rules effectively.

White Paper 52

White Paper Social Media Omnichannel B2B 52

NICE inContact

OCTOBER 29, 2018

Case in point, I had an interesting conversation with a couple of millennials where I reflected on the tech I used in college (I am a “boomer”) – technologies like the first IBM PC, the DOS operating system, Lotus 123, “brick” cell phones, RPN calculators and the like. How well does your system support omnichannel chat or email access?

Contact Center 48

Contact Center White Paper Call Center Omnichannel 48

RapportBoost

NOVEMBER 15, 2018

For starters, the emphasis for call centers and customer service teams to employ “omnichannel” solutions took center stage. However, any technology tool requires time for operators to get familiar. That means more than just pointing the customer to a white paper. These five tips stand out to us as the most essential.

White Paper 71

White Paper Call Center Telecommunications Omnichannel 71

ENGAGE.cx

NOVEMBER 12, 2015

Matt Goddard, CEO of digital marketing and technology company R2integrated, recently published a piece in MarketingProfs asserting that data is the problem most likely to keep “CMOs up at night.” The good news is that technology is now available to help companies collect and assimilate this data, and make it available company-wide.

White Paper 59

White Paper Omnichannel Download Customers 59

Calabrio

JULY 29, 2016

Technology has made huge advances in recent years as the contact center has shifted from an unsightly but necessary business function to the cornerstone of customer experience. With the rise of omnichannel and self-service options for customers, First Contact Resolution (FCR) has become harder to measure.

Contact Center 56

Contact Center White Paper Omnichannel Call Center 56

Uniphore

DECEMBER 17, 2021

This is especially true given the increasing competition from more technology-savvy competitors and disruptive market entrants from non-healthcare sectors such as retail. This means that the more than 900 payers 1 in the current U.S. healthcare market must continue to transform how they interact with consumers if they want to succeed.

Healthcare 52

Healthcare Contact Center 2021 Average Handle Time 52

Comm100

FEBRUARY 7, 2018

Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Does the vendor have an existing and growing API system to best integrate with other technologies? In other words, will this vendor contribute to your omnichannel strategy?).

Customer Engagement 41

Customer Engagement Engagement Social Media White Paper 41

Kustomer

APRIL 30, 2020

First, when executives are asked what their customer service strategies are, they repeat all the typical buzzwords; such as omnichannel, effortless, digital, connected, etc. My, I describe myself as a lover of simplicity and the human touch with a really useful bit of technology thrown in. – all responding in similar ways.

Customer Service 64

Customer Service White Paper Books Connections 64