perspectives point-of-view why-you-need-a-business-bucket-list 
Waypoint Group
JULY 18, 2018
Product teams have many different ways to get input on product direction: strategic direction set by the Board/CEO, sales requirements (that next BIG deal), market strategy, and the list goes on. So, how can you take the voice of the customer efforts, and use that hard-data, from the mouth of paying customers, to drive product changes?
Kustomer
MAY 28, 2020
Blake is dedicated to helping prepare businesses for the modern customer and helping them become the companies of the future. Why This Change is Slow. There is a very pressing need for change, but it is happening at a much slower pace than what is needed. Listen to the full episode below.
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Russel Lolacher
JANUARY 23, 2023
A few reasons why she is awesome — she is the founder and CEO of Inspiring Comfort LLC, a social good company using evidence-based comfort skill programming. A speaker and member of the Forbes Business Council. A speaker and member of the Forbes Business Council. What the “empathy action gap” looks like.
ChurnZero
AUGUST 23, 2019
Q&A: Why It’s Time to Build a ‘CS Ops’ Role in Your Organization. . To talk about this newer role and shed some light on the evolution of Customer Success Operations and how it can impact SaaS businesses, we hosted a well-attended webinar earlier this week with Jason Conrad from the Customer Imperative. Where do you fall?
ChurnZero
OCTOBER 16, 2020
You can watch all the recorded sessions from the conference for free and with no form-fill required – after you finish reading this article, of course). Are you steadfast in your renewal convictions or do you believe you can be swayed with a new perspective? The Debate Synopsis. The Debate Synopsis.
Retently
SEPTEMBER 12, 2018
At a first glance, relying on the input provided by the sales, marketing, and support teams might seem sufficient; however, we wanted to take the opportunity to use customer feedback to prioritize the product roadmap from a customer’s perspective as well. But, how can the voices of customers be leveraged to drive the expected product changes?
Russel Lolacher
JUNE 13, 2022
You know, I think sometimes we can be so heads down that we forget to stop, pause, and think about what are the goals that we’re trying to accomplish? Robyn Petree-Guzman, and here is why they’re awesome. His background has a further focus in user experience (UX) with a background in journalism. PLAY AND SUBSCRIBE.
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