perspectives video cost-optimization-high-tech-software 
Solvvy
JULY 13, 2022
A growing Software as a Service (SaaS) business where employees divide time between customer service tasks and other responsibilities, for example, may suddenly find there aren’t enough hours in the day to get everything done. With the right technology and tools, the answer is yes. One pervasive problem is staffing. Automation Pros.
Gainsight
MARCH 9, 2022
Whether it’s Lifetime Value (LTV), customer acquisition cost (CAC), or the champion of them all, net revenue retention (NRR), companies rely on metrics to tell them how effectively they are serving their customers, and by extension, how well their businesses are doing. In the world of Customer Success, metrics often tell the story.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Gainsight
JULY 11, 2023
I began observing how our customer training programs were lackluster for customers and expensive to run – i.e., they were administered manually and required scheduling at physical locations. Meanwhile, new consumer learning platforms like Coursera and Udemy were launching and revolutionizing how people accessed high-quality education.
Gainsight
OCTOBER 1, 2018
This year, Gainsight’s Allison Pickens (COO), Igor Beckerman (CFO), and Karl Mosgofian (CIO) gave their perspectives on budgeting for Customer Success and best practices that follow a customer-centric philosophy. Or, build an automated tech touch program so you can replace human activities with in-app messages or emails.
BirdEye
APRIL 6, 2023
This can be a profitable start-up idea since you are not responsible for shipping or manufacturing costs and requires minimal equipment to get started. And because you can print designs on a variety of products, there is potential for high order volume. Start-up costs for this business are relatively low and can be done on a budget.
SurveySparrow
FEBRUARY 22, 2023
UserBrain allows survey creators the ability to record videos and capture a survey-taker’s screen while he/she is taking a survey to get hands-on details about the overall experience. It’s a customer service software that offers so much more than just user or product feedback. So it ’s a unique tool in its own right!
SurveySensum
JULY 14, 2020
They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! With over a decade of experience in customer success and customer service, Jay Nathan has developed customer retention and growth methodology for building, managing, and scaling tech companies serving businesses of all sizes.
Expert insights. Personalized for you.
90 
Let's personalize your content