podcasts how-cx-leaders-united-organizations-under-shared-values 
Customer Bliss
OCTOBER 24, 2019
Other organizations have moved into this realm by creating a hybrid Chief Marketing Officer/Chief Customer (Experience) Officer. Now, if you’re a C-Suite leader who reports to a CCO, it’s critical that you know how to speak their language. In order to drive your CX work, you and your CCO have to be on the same page.
Customer Bliss
MAY 3, 2018
As the company’s first CCO, Patricia shares a detailed account of how she demonstrated the value of a customer-first strategy to a skeptical C-Suite. Transition from Support to Value. How can the frontline be enabled to do a better job for customers? Package Feedback and Unite the C-Suite.
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Customer Bliss
MARCH 28, 2019
One of the things I like most when talking to people about their career journeys is understanding how the skills they’ve learned along the way help them succeed in their current leadership role. Allison shares that she was able to really start implementing CX when she created a Customer Engineering Team (CET).
Customer Bliss
OCTOBER 18, 2019
In today’s episode, I chat with Curt Balara , Chief Customer Officer at Bel Brands about his role as a leader for a B2B2C company. Bel Brands is the world’s third-largest branded cheese company, and the leader in sing-serving cheese portions. Curt Balara, CCO @belbrandsUSA #customerexperience #CX Click To Tweet.
Kustomer
JULY 23, 2020
Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Sergio Frias joins Gabe Larsen to discuss the Be NICE platform ; a process that companies can use to improve their customer experience. He worked at Supply Chain for a while, and that’s where his passion for CX started.
SurveySensum
JULY 14, 2020
While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best! Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.
SmartKarrot
MARCH 8, 2022
In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Annette Franz is the Founder and CEO of CX Journey Inc. Who else would you nominate?
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