Remove Presentation Remove Return on Investment Remove Roadmap Remove ROI
article thumbnail

What is a Product Roadmap?

Gainsight

A product roadmap is a high-level, visual representation of the direction your product offering will take over time. A good product roadmap will provide your colleagues and stakeholders with the “why” behind your product and should serve the following purposes: Lay out the overarching strategy. Executive-level product roadmaps.

Roadmap 81
article thumbnail

The Complete Guide to Mastering Contact Center Analytics

InMoment XI

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. This alignment ensures that every insight, every decision, and every action contributes to a cohesive strategy, maximizing the return on investment.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

ROI of Customer Experience can be measured: Build your case for ROX

delighted

ROX is the new customer experience ROI. Many brands are investing heavily in customer experience (CX) and, as we explore below, the numbers don’t lie — those allocated resources can yield some serious returns. But what exactly is the return? Building your own CX ROI model. This couldn’t be more inaccurate.

ROI 40
article thumbnail

How Chief Product Officers should respond to the evolving economic landscape

West Monroe

Investing in the right platforms to track product use and adoption can yield insights that inform decision-making and roadmap tradeoffs and drive day-to-day operational efficiencies. Increase data fluency Data is essential to a CPO’s success. Optimizing the cost of growth can be a challenge.

article thumbnail

The Impact of a Well-Defined, Designed, and Determined CS Ops Team

Gainsight

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Every journey begins with a roadmap, and every business motion starts with a strategy. We used to say that CS needed to be a top-down, company-wide motion.

Roadmap 59
article thumbnail

7 B2B Upsell Strategies that Work Wonders

SmartKarrot

By staying ahead of the curve, you can present tailored upsell options that not only address current challenges but also future-proof their operations. ROI Demonstrations: Technical users are inherently focused on the return on investment (ROI) of any proposed solution.

B2B 10
article thumbnail

Feb 17 – Customer Success Jobs

SmartKarrot

Transform customer feedback into actionable product roadmap items. Proactively manage a portfolio of high-value customers to maximize their return on investment. Present at regular customer business review meetings to articulate value and return on investment (ROI). Apply here: [link].