InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. The right tools not only capture and analyze data but present it in a manner that’s intuitive and actionable.

Contact Center 260

Contact Center Multi-Channel Net Promoter Score Metrics 260

Experience Investigators by 360Connext

AUGUST 22, 2023

Present your data in ways that speak to specific departments, and continually follow up to show them how they are driving noticeable improvements in the experience. We can do it by thinking about how customer experience can support each department’s unique goals.

Customer Experience 143

Customer Experience Feedback Customers Customer Centricity 143

McorpCX

JUNE 14, 2022

Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. The presentations at Forrester CX North America 2022 , which took place June 7-9 at the Gaylord Opryland Resort and Convention Center in Nashville, were full of amazing insights and information.

Insights 111

Insights 2022 Roadmap Customer Experience 111

Think Customers

MAY 13, 2020

Leaders who can orchestrate digital tools into roadmaps and strategies can take the lead. While brands generally understood the importance of digital adoption for the future, the pandemic made it an urgent priority for the present. Enable strategies with ROI potential. 2: Embrace change and charge.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

Lithium

DECEMBER 6, 2022

2023 Social Media Trends: How to Disrupt a Disruptive Consumer In this social media trends report, presented by Talkwalker and Khoros, we're focusing on the 10 most important trends that will define social media engagement in 2023. Deep listening and insights lead the way this year. Communities. Available On-demand.

2022 52

2022 Social Media 2023 Roadmap 52

Thematic

MAY 22, 2019

Such as: proving customer experience ROI scaling CX across international borders, and best practices for prioritizing CX for the C-suite. Proving Customer Experience ROI. And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps.

2019 97

2019 ROI Metrics Hospitality 97

Customer Bliss

AUGUST 3, 2018

There are methods to prove the ROI of CX investments, find a method that works for your company. Rob breaks down a formula for building a roadmap to help your organization build customer loyalty: Roadmap to Loyalty Leadership: Establish the baseline of the economic value of improving relative to the competition.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

ChurnZero

FEBRUARY 26, 2021

To bridge that gap and drive goodwill across the organization, Sana recommends incentivizing CSMs for not only driving ROI for their book of business but also for other internal functions. That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda.

Customer Success 59

Customer Success Management Roadmap Feedback 59

Gainsight

MAY 13, 2020

Ashvin Vaidyanathan, Gainsight CCO, and Ruben Rabago, Gainsight Chief Strategist, presented on how existential Customer Success is during a downturn. Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Customer Bliss

NOVEMBER 15, 2018

2 – Connect ROI to Growth. Samantha presented her findings to the CEO and executive team through a visual deck, in a way she knew her audience would be receptive to. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

ChurnZero

FEBRUARY 29, 2024

And remember too that if you’re managing up, leaders love to see how it’s going to impact ROI, so you’ll need to put some numbers behind it. Burnout may be present, depending on the team structure. 2: How are people using AI to streamline communication, or gather results from various metrics? They’re constantly in that motion.

Insights 52

Insights Customer Success Webinar Culture 52

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business.

Customer Success 66

Customer Success Roadmap Webinar Customers 66

CCO Council

NOVEMBER 2, 2017

One reason is that some customer executives struggle to demonstrate quantifiable ROI for customer initiatives. How are you demonstrating the ROI of your customer initiatives and CX programs to your CEO? ” In fact, the average tenure of a CCO is only 27 months (recent CCO Council research). Why is this so low?

Customer Engagement 45

Customer Engagement Chief Customer Officer Engagement ROI 45

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Every journey begins with a roadmap, and every business motion starts with a strategy. Lastly, their communication skills must be prominently present by leading cross-functional alignment.

Roadmap 59

Roadmap Return on Investment Customer Journey Customer Success 59

Currency Alliance

DECEMBER 4, 2023

To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. Mobile wallets present an interesting opportunity to identify customers without friction.

2024 59

2024 Loyalty Marketing Loyalty Programs 59

Thematic

APRIL 3, 2024

Data-Driven Decision Making: Voice of the Customer insights replace guesswork, empowering you to make informed choices about marketing campaigns, pricing strategies, and operational changes that deliver measurable ROI. This lets you personalize their experience by presenting additional recommended products at optimal times.

Social Media 62

Social Media Feedback NPS Insights 62

Confirmit

MAY 29, 2019

She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Paul has 15 years’ experience in the MR and VoC solutions market, and regularly presents webinars which highlight new product functionality.

Consumers 40

Consumers Insights Webinar Hospitality 40

West Monroe

JUNE 1, 2023

Investing in the right platforms to track product use and adoption can yield insights that inform decision-making and roadmap tradeoffs and drive day-to-day operational efficiencies. Increase data fluency Data is essential to a CPO’s success. These executives are particularly important in today’s uncertain economic climate.

Return on Investment 52

Return on Investment Culture Metrics Financial 52

Confirmit

MAY 16, 2019

She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Paul has 15 years’ experience in the MR and VoC solutions market, and regularly presents webinars which highlight new product functionality.

Consumers 40

Consumers Insights Webinar Hospitality 40

SurveySparrow

FEBRUARY 22, 2023

This amazing tool allows you to collect feedback from multiple channels to automatically organize the generated insights into a list for future roadmap development. To give you a perspective, businesses keep scratching their heads to increase the ROI by even 5%. But talk to our ever-present team before making any decision.

2023 52

2023 Feedback ROI Customer Satisfaction 52

GetFeedback

NOVEMBER 18, 2019

Before you analyze your feedback, you’ve got to develop your analysis plan, which is a roadmap for how to analyze your data–and probably more importantly–why you’re analyzing it. . Think about the types of analysis you’ll need to conduct to tease out the story from the data, how you want to prepare it, and how you want to present it. .

Feedback 199

Feedback Insights Customer Satisfaction B2C 199

Totango

SEPTEMBER 3, 2021

Then, you’ll create a roadmap for the next 90 days. Here are three tips for pulling relevant data for your QBR: Demonstrate ROI. People don’t want to just be presented to; they want an engaging conversation. At the end of your QBR, your customer should walk away with a success plan that includes: . Use benchmarking data.

Roadmap 95

Roadmap Customer Success Metrics Engagement 95

Natalie Petouhof

OCTOBER 12, 2016

The Constellation ShortList  presents vendors in different categories of the market relevant to early adopters. SIs use gaps to create a long- and short-term road map, emphasizing low-hanging fruit and large ROI. Create strategy and technology roadmap  . SIs often incorporate organizational change management.

Customer Experience 45

Customer Experience Customer Journey Mapping Consulting Roadmap 45

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. iamAMLW Great job on your presentation at #VCSummit Being the voice of your consumer is critical in our business. Get more ROI out of your content. Embrace the authenticity challenge. broadcast still rocks!

2016 267

2016 Innovation Marketing Insights 267

SmartKarrot

NOVEMBER 24, 2023

By staying ahead of the curve, you can present tailored upsell options that not only address current challenges but also future-proof their operations. ROI Demonstrations: Technical users are inherently focused on the return on investment (ROI) of any proposed solution.

B2B 10

B2B ROI Return on Investment Roadmap 10

CustomerSuccessBox

JUNE 8, 2021

Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Effectively communicate customer learnings to the sales and product team to help direct the roadmap of the company. Lead Cross-Functional Team.

Customer Success 52

Customer Success Metrics Roadmap Leadership 52

NetBase

AUGUST 16, 2019

A Roadmap to Meaningful Content. Presenting Insights & Driving Action: Storytelling and Dashboard Templates. Creating a Social Listening Program: How Brands & Agencies Can Deliver ROI. Soccer in America: The Tipping Point Is Here. How Warner Bros. Story, Behavior, Action! What happens on Day Two? Day Two Overview.

Social Media 62

Social Media 2019 Multi-Channel Innovation 62

SurveySparrow

JULY 27, 2023

The Cons of AI in Marketing While AI presents exciting opportunities, it’s crucial to be aware of the challenges it brings. By having a clear roadmap, you can prioritize AI solutions that address your business needs and avoid unnecessary complexities. #2 Let’s explore some of the cons of AI in marketing: 1.

Marketing 52

Marketing B2B Insights Roadmap 52

SmartKarrot

SEPTEMBER 28, 2022

Prioritize programs and investments that help customers increase their ROI from Panther. Partner closely with Product to create a product feedback loop that makes the customers feel heard and helps them understand their impact on the roadmap. events, marketing, client presentations).

Customer Success 19

Customer Success Roadmap Presentation ROI 19

Gainsight

OCTOBER 27, 2022

We’ll dig into building out your roadmap and major milestones for the first year including identifying the need, getting buy-in, building and launching, and measuring success. CS Ops plays a critical part in demonstrating the ROI of CS. ” triggers a mix of mystery and anxiety, this is the session for you. .

Customer Success 52

Customer Success Roadmap Measurement ROI 52

NetBase

OCTOBER 29, 2018

Always a highlight of any event, Razi Imam , Founder, CEO and Anupam Singh , Founder, President of 113 Industries shared the stage for their presentation. For any brand that’s ever wanted to take advantage of events like the Super Bowl , the Grammys , and more, this was the presentation to catch. Anatomy of a True Insight.

Brands 60

Brands Social Media Events Presentation 60

SmartKarrot

OCTOBER 10, 2022

Analyze and synthesize data in order to present a story to a customer and persuade them to engage in next steps. Create account engagement plans for all customers, Own and drive operational communications, including Customer ROI from the platform throughout the customer journey. Present in-person and web demo training sessions.

Customer Success 19

Customer Success Seminar Roadmap Healthcare 19

SmartKarrot

AUGUST 12, 2021

Proactively communicates product enhancements and provides visibility into product roadmap to client base. Driving adoption, setting KPIs and success metrics, demonstrating ROI. Analysing usage data, surveying users, running QBRs (Quarterly Business Reviews), presenting product roadmap, etc. Apply here: [link].

Customer Success 16

Customer Success Net Promoter Score Roadmap Leadership 16

SmartKarrot

SEPTEMBER 8, 2021

Developing a long-term strategy, execution roadmap, priorities, and investment plan to scale the Customer Success organization to meet the demand of the future. Driving adoption, setting KPIs and success metrics, demonstrating ROI. Innovating and developing new ways to achieve high levels of customer loyalty and satisfaction.

Customer Success 19

Customer Success Roadmap Customer Satisfaction ROI 19

ClearAction

AUGUST 6, 2019

Hootsuite’s Vice President of Customers, Kirsty Traill, recently presented 1 how her team’s holistic approach is reaping transformational value, starting with increasing Marketing impact. Dynamic content is changing the way information is presented to web visitors, based on rich customer insights. Customer-Focused Mindset.

Customer Journey 48

Customer Journey Insights Customer Journey Mapping Marketing 48

Thematic

MAY 19, 2022

Done right, a VOC program will improve decision-making, clarify priorities and validate product roadmaps - so that the product team can focus on creating products and improvements customers truly want and need. One game-changing system that product ops managers can (and should!)

Net Promoter Score 71

Net Promoter Score Feedback E-support Insights 71

NetBase

SEPTEMBER 10, 2020

Positioning your brand for maximum efficiency online not only helps eliminate wasted time, but parlays into an increased social media ROI through building upon what works – and discarding what does not. A social media audit , while sounding scary, is simply your brand’s roadmap to social media marketing success. And you can to.

Social Media 56

Social Media Metrics ROI Definition 56