BirdEye

FEBRUARY 21, 2023

However, using social media effectively requires a strategic approach that takes into account how specific social media platforms are used and the different ways they can be leveraged to reach social media users and convert them into customers. Social media is also a powerful marketing tool used by businesses of all sizes. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel ROI 98

SurveySparrow

SEPTEMBER 5, 2023

It’s the ease of finding information online, the helpfulness of the sales team, the convenience of the purchasing process, and the quality of after-sales service. Essentially, it encompasses every touchpoint that shapes your relationship with the brand. Consider your favorite coffee shop.

Automotive 52

Automotive Customer Experience Touchpoint Multi-Channel 52

Gainsight

MARCH 31, 2020

In addition, 60–70% of sales leaders polled are reporting delayed sales cycles. As a fellow CS leader, I have so much empathy for what it takes to deliver on those expectations while making sure your CSM and Account Management teams don’t burn out (further impacting customer retention in a downward spiral).

Customer Success 85

Customer Success E Commerce E-support NPS 85

Magellan Solutions

AUGUST 4, 2021

Here’s how BPO Philippines Leverage Predictive Analysis to enhance their service delivery. Business process outsourcing industry in the Philippines leverages predictive analysis to provide clients with data-driven support. Application #3: Success Prediction of a Follow Up Call. This has been useful for the financial sector.

Call Center 52

Call Center Customer Retention Average Handle Time Sales 52

BirdEye

MARCH 4, 2024

A drip campaign, or drip marketing, is a powerful technique for brands to nurture leads, retain customers, and increase repeat sales. When done correctly, drip marketing allows you to guide recipients through a story specific to your products or services. Want to see the impact of Birdeye on your business? Drive more revenue.

Marketing 111

Marketing Multi-Channel Events Demo 111

BirdEye

NOVEMBER 29, 2023

It allows you to constantly generate leads, engage potential clients, and scale your business faster than ever. But most businesses find it challenging as it can be a resource and money-intensive process. This blog post explains everything you need about AI chatbots and how to leverage them for your business needs.

Social Media 59

Social Media 2024 Omnichannel Interaction 59

ChurnZero

JANUARY 17, 2020

ChurnZero Power-Users Share Tips, Tricks and Best Practices. If your company is exploring the idea of implementing a dedicated Customer Success (CS) platform, the question of where to start can be daunting. That being said, if you apply the right tactics, supercharging your CS efforts can be a simple process. Jump to: .

Metrics 72

Metrics Customer Success Insights Webinar 72