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Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. If you missed the 2022 list, you can check it out here. If you missed the 2022 list, you can check it out here. Before joining HotDoc, Agnes spent 4 years at Apple.

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What is a Chatbot and How Do Customer Service Teams Use Them?

Comm100

Reinforcing this, a 2022 research study found that 72% of an organization’s customer interactions are now digital. In this article, we’ll answer your questions like “what is a chatbot?” Chatbots are software that can hold online conversations through a chat interface. and “how does a chatbot use machine learning?”.

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The ultimate guide to business development in 2023

BirdEye

In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead. Whether you’re an established business looking to scale or a startup just getting off the ground, our guide has something for everyone. They constantly test various acquisition methods looking for efficient growth.

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What is ERP (Enterprise Resource Planning)?

Circular Edge

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? That’s where enterprise resource planning software comes in: ERP systems collect and organize key business information and help organizations run lean, efficient operations, even as they expand. Key Takeaways.

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5 Ways to Extract Serious Value from Your Transactional Data

Circular Edge

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Leverage your historical ERP data to uncover insights that generate value for your customer and business. Business data abounds, but are you taking full advantage?

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Crush your sales goals with affiliate marketing

BirdEye

According to a marketing industry report released in 2022, the affiliate marketing industry grew by 47% between 2018 and the end of 2021. This industry is slated to continue to grow, with recent projections predicting that the affiliate marketing industry is likely to grow from $13 billion in 2022 to $15.7 billion by 2023.

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Financial Statements Defined: An Expert Guide

Circular Edge

Blog Credit: Kristina Russo, February 11, 2022 (Financial Statements Defined: An Expert Guide | NetSuite). The challenge for most businesses is how to routinely produce, and for public companies, publish, their financial statements in a timely and efficient manner using the fewest resources. Key Takeaways.