Interactions
JUNE 2, 2022
Your IVA should streamline issuing and using travel credits as well as handling refunds with self-service technology. The IVA should be able to send safety protocol details and reminders during key parts of your travelers’ journey to ensure a smooth experience for everyone, like gate information and ground transportation logistics.
SurveySensum
JULY 19, 2023
Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! Visitors can sit inside the cars, experience the touchscreen interface, and learn about advanced technologies.
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Up Your Service
MAY 3, 2017
Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Technology today is expanding the definition (and capabilities) of white-glove service for travel and hospitality brands across the board. The rise of white-glove customer service.
Bold360
APRIL 27, 2017
Many businesses in the travel industry have tried out loyalty schemes and reward programs with varied success. Support bots are the travel agents of the future, with the data on hand to create and manage flights and hotels, as well as entertainment and dining, or even currency and local transport.
Kitewheel
MARCH 4, 2019
Too often, when interacting with travel brands and hotels, they don’t seem to know who you are unless you’re a member of their rewards program. If hotels, airlines, and other transportation/hospitality businesses could drive new personalized sales for with non-loyalty members, everyone would benefit.
CSM Magazine
JANUARY 9, 2024
Shell’s Fuel Rewards program allows individuals to earn rewards through the Shell Drive for Five® Credit Card, which enables users to earn five cents in discounts per gallon of fuel purchased at Shell gasoline stations. Users can also earn rebates monthly or have them deposited directly into their accounts.
Currency Alliance
FEBRUARY 26, 2019
But high implementation cost is no longer a constraint for loyalty programs, as the major loyalty technologies are now cloud-based (although not all embrace a low cost SaaS business model). An example of effective alignment of strategy with tactics include Australia’s Coles Supermarket chain and its flybuys reward program.
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