Tricia Morris

JUNE 19, 2015

Make sure your self-service site includes one or more assisted service options such as support ticketing, a customer service email address, a support number and/or live chat. According to the survey, self-service channel usage has increased from 67% in 2012 to 76% in 2014, while phone usage remains the same at 73%.

Customer Service 77

Customer Service Chief Customer Officer Wireless Webinar 77

West Monroe

JANUARY 23, 2022

In turn, utility decarbonization goals require continued investments in several areas, including energy efficiency, demand response, and renewable energy resources; beneficial electrification; alternative transportation; and cyber protection as more technologies are added to the grid and the grid becomes more dynamic.

2022 40

2022 Transportation Telecommunications Wireless 40

Avaya

OCTOBER 5, 2016

IT resources are entrusted with one critical job: find a way to securely and reliably deploy wired and wireless networks with complete control and visibility—anytime, anywhere. In fact, “ budget and resource constraints ” was listed as one of eight top challenges cited by IT professionals in a global survey last year.

Wireless 83

Wireless 2014 2015 Webinar 83

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry. Adam Toporek.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry. Adam Toporek.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Avaya

NOVEMBER 2, 2016

This event highlights how the most innovative advancements in technology are affecting the Internet of Things (IoT). Interesting technologies were on display for sure, but definitely not what I expected. Leveraging core network technologies like Avaya Fabric Connect simplifies the most complex part of any network deployment.

Wireless 75

Wireless Transportation 2014 Connections 75