TechSee
MARCH 17, 2021
In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. Most recently, Verizon and Vodafone have started experimenting with the technology. Augmented Reality. Computer Vision.
TechSee
MARCH 17, 2021
In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. Most recently, Verizon and Vodafone have started experimenting with the technology. Augmented Reality. Computer Vision.
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Beyond Philosophy
MAY 3, 2018
The T-mobile/Sprint Merger reduces the national wireless carriers in the U.S. Airlines, technology, retail (on and offline), and even hospitals have been merging over the past twenty years. Fewer choices means providers require less attention to fostering a competitive advantage by providing an excellent, customer-centered experience.
CSM Magazine
JANUARY 9, 2019
Perhaps unsurprisingly, SOTI, a business-critical mobility solution creator, believes better enterprise mobility management (EMM) is key – that is, improvement in the processes and technology focused on managing mobile devices and wireless networks. Investment challenges to mobility were said to be: Data and file security.
Customers That Stick
MAY 13, 2015
In many industries in which there has been mass consolidation or which have historically been subject to a few dominant players–banking and mobile phone providers, to name a couple—technology is changing the status quo. Cable companies are seeing their competitive advantage reduced to controlling the cable itself, and little else.
SurveySensum
JUNE 29, 2023
Just like how Apple anticipated the demand for wireless headphones and launched AirPods, meeting emerging customer needs and preferences. This two-way communication strengthens the relationship with customers and creates a sense of community – leading to increased loyalty, positive word-of-mouth, and competitive advantage.
Pointillist
SEPTEMBER 10, 2020
Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers. Evaluate the landscape of orchestration platforms to understand which technology best fills the gaps in your CX tech stack.
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