Qualtrics

DECEMBER 10, 2020

Experience management (XM) is the discipline of using experience data and operational data (X + O data) to measure and improve every interaction that people have with your company. XM has become an organizational habit by which companies don’t simply sell goods and services – they deliver end-to-end experiences. X + O data.

Management 52

Management Employee Experience Culture Social Media 52

ClearAction

OCTOBER 25, 2022

Assessment for Almost-Automatic CX Excellence Lynn Hunsaker. To propel your firm to world-class performance, an assessment for almost-automatic CX excellence is now available. You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career.

Sports 71

Sports 2009 2022 Financial 71

Qualtrics

FEBRUARY 27, 2020

The XM Institute has just published a new report, The State of EX Management Programs, 2020. As part of our survey, we asked respondents to complete XM Institute’s XM Competency & Maturity Assessment, which examines Six Experience Management Competencies : Lead, Realize, Activate, Enlighten, Respond, and Disrupt.

2020 29

2020 Management Download Feedback 29

Experience Matters

AUGUST 15, 2019

One of the great things about now being a part of the XM Institute is that we can give it away for free. Respondents at these large firms not only answered questions about their organizations’ CX efforts, they also completed our CX Competency & Maturity Assessment, which Read More.

2019 48

2019 Management Customer Experience Customers 48

Qualtrics

DECEMBER 10, 2020

Experience management (XM) is the discipline of using experience data and operational data (X + O data) to measure and improve every interaction that people have with your company. XM has become an organizational habit by which companies don’t simply sell goods and services – they deliver end-to-end experiences. X + O data.

Management 20

Management Employee Experience Culture Social Media 20

Qualtrics

AUGUST 14, 2019

One of the great things about now being a part of the XM Institute is that we can give it away for free. Digital channels need an XM infusion. The XM Institute has built an XM maturity model based on the Six XM Competencies. Check out my comments about the future of the CX profession.

Customer Experience Management 25

Customer Experience Management 2019 Management Customer Experience 25

Qualtrics

NOVEMBER 8, 2019

To help your business understand how it ranks in CX and identify steps you can take to take your offerings to the next level, Qualtrics XM Institute is excited to launch this year’s XMI Customer Ratings – Overall. LEAD: Architect, align, and sustain successful XM efforts. HOW WE CALCULATED THE RATINGS. Read the Report.

Wireless 4

Wireless 2010 2019 Insurance 4