Beyond Philosophy

JANUARY 27, 2022

I have seen it before with other influential business concepts, like Total Quality Management, Business Re-engineering, and Customer Relationship Management (CRM). Well, the ACSI just reported that 70 percent of businesses that may or may not have focused on CX did not produce an increase in customer satisfaction scores.

Net Promoter Score 78

Net Promoter Score 2001 2002 Customer Satisfaction 78

TechSee

JANUARY 25, 2023

link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001. link] [link] Ron Palinkas, Service Team Builder Ron Palinkas is Head of Customer Connect at Hitachi Energy.

2023 41

2023 Management Automotive Leadership 41

Grade.us

SEPTEMBER 2, 2021

Their SaaS platform exploded in growth, growing from 3,000 customers in 2001 to 150,000+ in 2021. Their flagship product is oriented around Customer Relationship Management or CRM, but they provide various commerce, sales, marketing, and analytics tools. Salesforce is a powerful tool in the right hands.

Customer Journey 26

Customer Journey 2001 2017 Sales 26

Kustomer

FEBRUARY 29, 2024

In addition to customer support functionalities, Zendesk offers tools for sales and customer engagement, providing businesses with an integrated approach to managing the entire customer lifecycle within a single platform. Pricing starts at $29 per month per agent.

E Commerce 52

E Commerce 2024 E-support Feedback 52

SmartKarrot

JANUARY 18, 2022

CloudCherry is a cloud-based CRM ( customer relationship management ) company that assists its clients’ tracking and enhancing their customer engagement. It maps customer journeys, collects omnichannel input, and calculates Net Promoter Score to help organizations track and enhance customer engagement.

2011 11

2011 E Commerce E-support 2008 11

SmartKarrot

FEBRUARY 3, 2022

Hi Platform is the leading customer relationship management platform in Brazil. It enables businesses to form stronger bonds with their customers. Founded in: 2001. EBANX features hosted pages, and developer APIs, among other features. Founded in: 2012. Hi Platform. CEO: André Baldini.

E Commerce 10

E Commerce 2011 2012 2013 10

SmartKarrot

FEBRUARY 4, 2022

Founded in: 2001. MaintainX unique SaaS assists business managers and top-level executives improve their front-line activities. They help improve customer relationship management (CRM) by providing smooth communication between both sides. The platform competes Constant Contact and Klaviyo. Cabrera, Satish K.

2006 10

2006 2003 2010 2005 10