2002 Consumers Customer Experience Customer Experience Management 
Beyond Philosophy
MARCH 16, 2023
I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what? So, how can this be?
Beyond Philosophy
MARCH 16, 2015
Customer Experience continued to be a dominant business issue throughout the world in 2014. They are all working to improve their Customer Experience. I can say with confidence the Customer Experience concept is now a worldwide phenomenon. Of course I know what the Customer Experience is about!”.
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BirdEye
MAY 4, 2022
As one of the most popular review sites in the industry, they boast a 34 million-per-month consumer exposure with about 7 million consumer reviews from 2002 to 2022. The post Why DealerRater reviews are important for your automotive business appeared first on Birdeye Customer Experience Management.
Magellan Solutions
MARCH 11, 2020
Some of their outsourced services include sales, customer support, and customer experience management. Procter & Gamble, or P&G, is one of the world’s biggest consumer goods corporations. It was founded in 2002 in California, where its headquarters are located to this day. Procter & Gamble.
Magellan Solutions
APRIL 16, 2020
Procter & Gamble, or P&G, is one of the world’s biggest consumer goods corporations. They outsource back office tasks and customer services to the Philippines and other territories. LinkedIn Corporation was founded in 2002 in California, where its headquarters are located to this day. Procter & Gamble.
Beyond Philosophy
NOVEMBER 19, 2020
I recently participated in a Customer Experience Day webinar with two other leaders in our field, Joe Pine and Lou Carbone. I learned a few things that I would love to share with you, and discussed on my most recent podcast , regarding where we are now with Customer Experience and, perhaps more importantly, where we are heading.
Beyond Philosophy
JULY 20, 2021
While we can’t predict they will do the same for you with certainty, we feel that they will be helpful in the pursuit of your career goals for yourself and your Customer Experience management goals for the organizations. The Experience Economy: Competing for Customer Time, Attention, and Money.
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