Comm100

MARCH 8, 2017

Jeanne Bliss is the Founder and President of CustomerBliss , and the Co-Founder of The Customer Experience Professionals Association. She is an expert on customer-centric leadership, and an active tweeter. She is an expert on customer-centric leadership, and an active tweeter. @JeanneBliss.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

Kustomer

OCTOBER 28, 2022

Since then, 81% of organizations cite CX as a competitive differentiator and research continues to support the notion that more organizations are leveraging differentiated customer experience to gain an edge against their competition. By ignoring customer service, brands are missing out on market share and revenue.

Customer Engagement 105

Customer Engagement Engagement Omnichannel 2002 105

Beyond Philosophy

NOVEMBER 19, 2020

For instance, a restaurant client of Carbone’s combines the HR and Marketing departments because they realized that their people were their single greatest asset. Carbone also thinks it would be wise to understand how customers think versus what they think by delving into unconscious thoughts and emotions.

Customer Experience 133

Customer Experience ROI 2002 2005 133

Kustomer

FEBRUARY 25, 2020

By ignoring CX, brands are missing out on market share and revenue. In this blog post, we share three ideas and concepts that will help you modernize customer experience and transform your CX organization from a cost center into a profit center. So what does a true customer-centric omnichannel approach look like in 2020?

Customer Experience 59

Customer Experience Omnichannel 2002 Customer Centricity 59

GetFeedback

JANUARY 6, 2020

While both B2B and B2C have target markets, B2C tends to have a larger number of customers with shorter and simpler buying processes. . These can serve as planning tools for marketing, sales, customer service, and, of course, CX professionals. Another factor is the marketing value of a customer, especially in B2B.

Customer Journey Mapping 195

Customer Journey Mapping B2C B2B Customer Journey 195

Bizagi

APRIL 29, 2019

When we first started Bizagi in 2002, we described our software as a process automation solution. Very often however, potential customers would say, “We trust our people, so we don’t want to automate our processes.” By doing this we often saw, and still see, reductions in service levels from weeks to days or even hours.

2002 74

2002 Insurance 2012 Banking 74

Totango

MAY 30, 2019

Created in 2002, the awards honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. The CODiE Awards highlight the very best products, innovators and leaders in today’s tech market.

Innovation 12

Innovation Leadership 2002 Customer Success 12

Beyond Philosophy

MAY 12, 2015

Psychologist and Professor Daniel Kahneman , winner of the 2002 Nobel Memorial Prize in Economic Sciences, explains why this is in his book, “ Thinking Fast and Slow ”. In truth, when your gut instinct turns out to be right, it is a result of the complicated system of decision-making your brain employs.

2002 147

2002 Books Events Reference 147