Alida
DECEMBER 15, 2016
When health systems merge, however, there’s a high risk of culture mismatch, putting undue stress on your employees. Myriad factors can lead to [merger and acquisition] failure,” says Gallup’s Brooke Fernandez and Andrew Giger, “but cultural mismatch is one of the most frequently cited reasons.” Conclusion.
ShepHyken
JULY 29, 2016
One of the most-important factors in providing an exceptional customer service experience is personalizing each and every touchpoint between you (the business or service provider) and your customers. These three proven practices will help your business create a customer-centric culture and help personalize the customer service experience.
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ProProfs Chat
DECEMBER 23, 2019
In the face of such hurdles, how do you build a customer centric culture ? With several avenues of customer touchpoints, pinning them down can be tricky. Your monitoring should not be just restricted to your website touchpoints only. Or perhaps, their strategies may not be adequately supported by systems and technology.
CX Journey
JANUARY 30, 2019
You might know it as Bain's Delivery Gap, which states findings from their 2005 research: 80% of executives believe they deliver a superior experience, while only 8% of customers agree. Do you know all of the building blocks of a customer experience transformation strategy? I've mentioned the CX Perception Gap before, right? What gives?
TechSee
DECEMBER 5, 2017
Founded in 2005, Coveo is a provider of predictive search technologies, with integrated plug-ins for Salesforce.com, Sitecore, Google Apps for Work, Atlassian, JIRA, Office 365, YouTube, Lithium, Jive, Dropbox, and more. ” 2. Coveo. Real -time dashboards identify trends and “hot alerts” for high-impact issues.
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