BirdEye

NOVEMBER 28, 2023

For instance, if you leave a negative Google review from 2007 unanswered, your customers may perceive you as clueless or careless. On the other hand, if you regularly interact with customers and provide a great customer experience, repeat purchases will increase, and potential customers will feel more confident doing business with you.

Management 107

Management Social Media 2007 Reference 107

Daniel Group

SEPTEMBER 23, 2021

I think you guys started in 2007. What were management key objectives for getting into CX and getting this program going back then? Edward Craner (08:26): Thirteen years ago, when we kicked off our customer experience program, social media was a neophyte. Quite a lot. So I want to go back.

Net Promoter Score 98

Net Promoter Score 2008 Social Media Feedback 98

BirdEye

MAY 10, 2023

Create SEO optimized blog articles, social media posts, infographics, and videos. Social media marketing With 54% of social media users reporting they use social networks to research brands and products, businesses should seek ways to leverage this opportunity. So how did the iPhone take over?

Marketing 98

Marketing Social Media Advertising Reference 98

Strativity

JULY 16, 2014

Strativity Group’s next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., Quantifying the economic value of increasing customer loyalty. Innovating the experience to create lasting memories. Integrating social media into the customer experience.

2014 40

2014 Customer Experience Management CEM Customer Experience 40

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.

Customer Service 52

Customer Service Customer Experience Magazine Books 52