InteractionMetrics

JUNE 19, 2023

An e-commerce site with bold checkout buttons and a simple shopping cart icon demonstrates the fundamentals of good UX design. Then in 2008, Bruce Temkin and Jeanne Bliss founded the Customer Experience Professional Association (CXPA), establishing a body of CX practices. CX vs. UX: how do you view this distinction?

Loyalty 52

Loyalty Net Promoter Score Touchpoint E Commerce 52

CSM Magazine

DECEMBER 6, 2021

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Mike Myer, CEO and co-founder of Quiq looks at the challenges ahead.

E Commerce 97

E Commerce 2021 E-support Contact Center 97

West Monroe

FEBRUARY 18, 2024

The banks that act now will be advantageously positioned when the market turns, similar to the success seen by those who were proactive to fill gaps at the tail end of the 2008 financial crisis. Banks must begin by defining a vision for the future of consumer lending within their institution.

Consumers 52

Consumers Technology Banking Financial 52

Optimove

NOVEMBER 14, 2019

Arc’s offering allows brands to nudge the shopper down the path to purchase by creating contextually relevant omni-channel content, engagements and experiences that extend the reach and impact of physical and digital activations to drive sales and post-transaction loyalty.

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

Magellan Solutions

MARCH 24, 2020

Over time, this connection transforms into loyalty which then leads to frequent purchases and stronger brand recommendations. But why outsource your customer support when you can have an in-house team? Aside from the significant amount you can save from it, it can help you expand your support coverage and scale up your business.

Customer Service 40

Customer Service Call Center Telecommunications Banking 40

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Partner Experience Manager at Twitter , Sioban Massiah, has quite the diverse background in customer advocacy and support.

Connections 80

Connections 2008 Loyalty Events 80

Wootric

AUGUST 4, 2020

But the technical definition doesn’t cover the magic that’s actually in CLV – as a metric and as a mission for a digital marketplace, an e-commerce site, and SaaS businesses. It is the ideal way to tie customer loyalty to revenue. How much you spend to onboard, train and support customers in a given period.

Metrics 52

Metrics Net Promoter Score E Commerce Effort Score 52