Joe Rawlinson

AUGUST 9, 2017

Use customer relationship management software to apply analytics to your own customers and extend personalized offers based on their behavior. Use social media channels to keep in touch with your customers and stay engaged.

E Commerce 104

E Commerce Consumers Customer Service Social Media 104

Bill Quiseng

MAY 8, 2017

He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. Swiftpage is the owner of Act! , About the Author.

2006 98

2006 2009 2017 2011 98

Customer Guru

AUGUST 21, 2018

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Before starting her own firm, Megan served as the Vice President Principal Analyst, Customer Experience at Forrester Research. Kate Leggett Follow @kateleggett. Kerry Bodine Follow @kerrybodine.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

LiveChat

OCTOBER 19, 2015

On the contrary, in 2012 (a year after Patagonia began appealing to consumers to buy less) sales increased almost one-third , to $543 million ! One would say: “all this cause marketing stuff looks very good, but is it worth my time and money?”. Let me dispel your doubts: Patagonia’s strategy was a great marketing success.

Marketing 75

Marketing 2011 Advertising 2012 75

Lithium

APRIL 15, 2021

In fact, none of our in-the-trenches employees that should have been talking about ROI with our very own Khoros customers during the years 2008-2012 initiated the subject; instead preferring to be reactive and let our customers come to us with ROI questions that we could barely muddle our way through answering.

2012 52

2012 ROI 2008 Return on Investment 52

SurveySensum

JULY 14, 2020

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He founded Feedbackly, a customer feedback software in 2012, and CXForum, a CX network CX of CX professionals and companies to bring knowledge and methods together to create better experiences unconditionally in 2019.

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

FEBRUARY 3, 2022

Founded in: 2012. Founded in: 2012. Hi Platform is the leading customer relationship management platform in Brazil. It enables businesses to form stronger bonds with their customers. Nibo , among the most influential SaaS platforms in Brazil, offers efficient financial management solutions.

E Commerce 10

E Commerce 2011 2012 2013 10