CSM Magazine

SEPTEMBER 21, 2023

. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.” Now everything is digital.

Management 59

Management 2018 2013 Customer Relationship Management 59

CSM Magazine

JULY 10, 2023

“Before BigChange we relied on carbon copied worksheets, which meant we had to wait for the completed paperwork to make its way back to head office and then had to manually enter the details for quotations, invoicing, payroll, customer reporting, etc, etc,” commented Andy Peart, Sales and Service Director at Hodge Clemco.

2018 52

2018 2013 Customer Relationship Management 2020 52

CSM Magazine

FEBRUARY 23, 2023

. “Before BigChange everything was paper based; engineers would fill out paper reports which office staff then had to type up before sending out to clients,” commented Maddie Carr, Service Agreement Manager at Future Group. “This was time consuming and also introduced the potential for errors.

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

FEBRUARY 11, 2022

As well as reducing our environmental impact through a massive reduction in the paper we consume, BigChange has also had a positive impact on other aspects of the business,” commented John Lunt, Operations Director at Access Innovations. Access Innovation selected BigChange to replace an existing job control system. About BigChange.

Innovation 52

Innovation 2013 2018 Customer Relationship Management 52

CSM Magazine

JULY 12, 2022

“BigChange takes care of the routine, time consuming tasks, which allows us to focus on what we do best – getting the job done and keeping our customers happy. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Management 11

Management 2013 2018 Customer Relationship Management 11

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.

2020 132

2020 Customer Experience Magazine Consulting 132

CSM Magazine

MARCH 27, 2024

.” D2 Facilities implemented the BigChange system to replace previous electronic workforce management packages which were failing to keep up with changing requirements and were becoming increasingly expensive. Intelligent scheduling of engineers is improving operational efficiency and reducing travel times and costs.

Management 52

Management 2018 2013 Customer Relationship Management 52