Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week
CSM Magazine
JULY 19, 2023
Established only 10 years ago in Motherwell, Scotland, Ascensos has expanded its operations significantly and is today a leading European contact centre outsourcer in consumer retail. Ascensos’ 170,000 contacts per week are predominantly voice (59%), followed by email (20%), live chat (10%), social media (10%), and WhatsApp (1%).
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