ClearAction
DECEMBER 28, 2016
How to Drive Voice of Customer Insights Company-wide: 3 Steps Lynn Hunsaker. Who needs to hear customer feedback? Just your customer-facing staff? Why: satisfied customers make payroll possible — and everyone’s decisions, attitudes, and handoffs have a ripple effect on customer experience excellence.
SmartKarrot
MARCH 8, 2022
She helps companies achieve scalable growth and helps them curate customer-centric programs, including onboarding, advocacy, adoption, and renewals. Her areas of expertise span from company growth through tailored customer success programs across renewals, voice-of-customer , operations, customer education, etc.,
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Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. Kate serves Application Development & Delivery Professionals.
Storyminers
JULY 6, 2020
Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. Kate serves Application Development & Delivery Professionals.
ClearAction
AUGUST 2, 2016
That’s why the business process improvements and customer-centricity currently driven by VoC may not fully offset the investment we’re making in VoC. This article is part of a series on Optimizing B2B Customer Experience: How to Synergize B2B Voice-of-the-Customer. B2B Customer Experience: Do This, Not That.
CX University
OCTOBER 19, 2017
In fact, overall, companies are losing about $62 billion per year on poor services and customer experience — in 2013, that number was around $40 billion/year, so it’s growing rapidly. Most of them come back to a fundamental misunderstanding of quality within products, services and customer experience. Why does this happen?
Pointillist
AUGUST 18, 2021
The report compiled survey results of more than 1,150 CX, analytics, marketing and customer care professionals worldwide, across a variety of industries. It’s only when he went to customer experience that he lost it. Quantifying CX ROI Remains the Top Challenge for Third Consecutive Year. Dan Gingiss: That’s true.
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