Experience Matters

DECEMBER 1, 2014

In the Temkin Group report State of CX Metrics, 2013 , we found that only 11% of large companies feel that they do a very good job of measuring customers’ emotional responses. Emotion is a significant blind spot for most organizations.

2013 115

2013 2014 ROI Consumers 115

Experience Matters

OCTOBER 31, 2016

This is the fifth year of the ratings, here are links to the 2012, 2013, 2014, and 2015 ratings. We just published a Temkin Group report 2016 Temkin Experience Ratings of Tech Vendors that rates the customer experience of 62 large tech vendors based on a survey of 800 IT decision makers from large North American firms.

2016 132

2016 2012 2013 2014 132

C3Centricity

JUNE 8, 2020

From ROI / ROR to ROE. This post was first published on C3Centricity in 2013 and has been regularly updated since. As the world changes, customer demands are changing too and companies need to stay current, if not ahead of these demands, in order to ensure continued growth. C³Centricity uses images from Pizabay.com.

Hospitality 107

Hospitality Customer Centricity Hotels Return on Investment 107

Magellan Solutions

FEBRUARY 23, 2021

It contributes to keep the business running but not to its operations that gain ROI. We are ISO 27001:2013-certified and HIPAA-compliant. But is not recognized much as a business’ core competency. This is because accounting for a business is part of its back office tasks. Services tailored for your business. Fill up the form below!

Financial 52

Financial 2013 ROI Books 52

Experience Matters

OCTOBER 31, 2016

This is the fifth year of the ratings, here are links to the 2012, 2013, 2014, and 2015 ratings. We just published a Temkin Group report 2016 Temkin Experience Ratings of Tech Vendors that rates the customer experience of 62 large tech vendors based on a survey of 800 IT decision makers from large North American firms.

2016 97

2016 2012 2013 2014 97

ClearAction

DECEMBER 11, 2016

2 ClearAction Business-to-Business Customer Experience Management Best Practices Study , 2010-2013. This is the first of a 6-article series explaining how to implement the top 6 success factors for customer experience excellence with highest ROI. Image purchased under license from Shutterstock.

Customer Experience 73

Customer Experience Net Promoter Score Loyalty Programs 2010 73

Magellan Solutions

OCTOBER 18, 2016

“It is cheaper to retain than acquire a customer,” says 70% of respondents from Econsultancy/Responsys Cross-Channel Marketing Report 2013. In the same report, 49% of the respondents recognized that they achieved better ROI by investing in relationship over acquisition marketing. Personalize it.

Customer Base 68

Customer Base Social Media 2013 ROI 68

Experience Matters

NOVEMBER 13, 2017

This is the sixth year of the ratings, here are links to the 2012, 2013, 2014, 2015, and 2016 ratings. We just published a Temkin Group report 2017 Temkin Experience Ratings of Tech Vendors that rates the customer experience of 58 large tech vendors based on a survey of 800 IT decision makers from large North American firms.

2017 91

2017 2012 2013 2014 91

Lithium

AUGUST 3, 2022

Since the beginning of the marketing and advertising era, it has been notoriously difficult to prove the ROI of any given campaign. We sat down with Matt Deluca, Khoros Director of Strategic Services, to better understand when cost-cutting makes sense, and how to understand the varying ROI of the marketing world. Parker Hicks.

ROI 52

ROI Marketing Social Media Advertising 52

ClearAction

SEPTEMBER 28, 2015

2] From the 2013 State of Customer Experience report by Forrester: “Despite 90% of respondents saying that CX is a top strategic priority for their firm, a shocking 86% said their companies don’t actually expect to get much value from it”. 3 Types of Customer Experience Action Essential to ROI.

Customer Experience 105

Customer Experience 2015 ROI Customer Experience Management 105

ClearAction

DECEMBER 28, 2016

1 ClearAction Business-to-Business Customer Experience Management Best Practices Study, 2010-2013. This is the 3rd of a 6-article series explaining how to implement the top 6 success factors for customer experience excellence with highest ROI. Image purchased under license from Shutterstock.

Voice of Customer 59

Voice of Customer Customer Insights Insights 2010 59

Clarivate

JANUARY 23, 2024

Figure 1 illustrates the trend in the number of NMEs first launched onto the world market between 2013 and 2022. In fact, the number of NMEs has grown by 65% between 2013 and 2022. Spend is growing, but ROI is TBD However, when looking at the potential commercial value of this R&D activity, some challenges remain.

2013 52

2013 2022 2023 2025 52

ClearAction

DECEMBER 31, 2015

” Customer Experience ROI Opportunities in B2B Touchpoints. We’ve had double digit increases in our net promoter score since we’ve transformed our program in 2013.'” By looking at things from an end-to-end perspective, we have more context and insight that gives us credibility to drive cultural transformation.

Customer Experience 54

Customer Experience Net Promoter Score B2B B2C 54

Gainsight

MAY 13, 2020

We could have never imagined that when we started Pulse in 2013 with 300 attendees that it would grow to the size of our virtual conference today with over 21,000 registered attendees. ROI results include customer retention AND CSM retention, referenceable customer growth, efficiency using JO, and of course positive revenue impact.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Magellan Solutions

JULY 27, 2021

They assist with lead generation, campaign management, and other essential services to make sure you’re generating a high ROI. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company. The best telemarketing services offer more than just cold calling random numbers to sell something.

Call Center 52

Call Center Contact Center 2010 2013 52

SurveySparrow

NOVEMBER 21, 2020

SAP increased its stock price from $80 to $100 in the year between 2013-2017. Their constant effort to improve employee experience helped them to secure a place in the Best Place to Work In the list in 2013. SAP, a well-known enterprise software company, is one of the perfect employees experience examples. Organizations with 1.5x

Employee Experience 59

Employee Experience 2013 Feedback Engagement 59

Kerry Bodine

JULY 31, 2017

One hundred dollars invested in the ACSI portfolio in April 2000 would have been worth a whopping $580 in 2013—and would have grown to just $121 on the S&P 500 in that same timeframe. And that ACSI portfolio had significantly beaten the Standard & Poor’s (S&P) 500 stock market index over the past 13 years.

Customer Experience 72

Customer Experience 2013 2014 2015 72

Lithium

JUNE 27, 2022

It worked for a time, up until, in 2013, Instagram and Snapchat added 15-second video options and paid post options for brands. This is one of the easiest ways to increase customer engagement and ROI. B: Pay “Vine-stars” or what we would call influencers today to make an ad for them. Compare TikTok for a moment.

Engagement 52

Engagement Social Media Metrics 2012 52

Customer Interactions

FEBRUARY 7, 2013

But when’s the last time you heard “improved security” mentioned as a source of ROI? Yet, the potential ROI from security improvements can far outweigh any operational cost savings from PSIM. Simple – when you’re looking at PSIM ROI, don’t forget to consider the hidden ROI of improved security.

ROI 46

ROI Financial 2013 Events 46

Magellan Solutions

JULY 28, 2021

It is also favorable for your potential clients as 77% of them said that they need to conduct more analysis first about return of investment (ROI) before making a purchase decision. Magellan Solutions also has an ISO/IEC 27001:2013 Certification. . Our security is also world class because of different standard certifications.

B2B 52

B2B White Paper Call Center Social Media 52

CustomerSuccessBox

JUNE 8, 2022

She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. But the days where you set up customer success to fight churn, you know, that’s just so 2013. Irit Ezips is the Chief Customer Officer and CEO at CSM Practice.

Management 52

Management Customer Success 2013 Metrics 52

Magellan Solutions

MAY 29, 2021

According to WEGO Health , social media advertisements have a higher return on investment (ROI) than any other form of advertisement in health care. On top of that, we are a certified ISO 27001:2013 , and HIPAA-compliant company. And it is a very effective way to spread awareness. With over 18 years of industry experience. .

Social Media 52

Social Media Healthcare Hospitality Call Center 52

Toonimo

JULY 27, 2017

Despite this, SharePoint 2013 seems to be the most used edition with the aging SharePoint 2010 coming in a close second. SharePoint add-on products, such as online training tools, can help companies further realize the platform and maximize their ROI. SharePoint is so ‘relevant’ that there are currently over 160 million users.

2016 40

2016 2010 Return on Investment Document 40

Toonimo

JULY 27, 2017

Despite this, SharePoint 2013 seems to be the most used edition with the aging SharePoint 2010 coming in a close second. SharePoint add-on products, such as online training tools, can help companies further realize the platform and maximize their ROI. SharePoint is so ‘relevant’ that there are currently over 160 million users.

2016 40

2016 2010 Return on Investment Document 40

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Gainsight hosted Pulse 2013 at the Four Seasons in San Francisco, California. What would be the long-term ROI of virtual events when it came to brand awareness, pipeline and bookings?

2021 45

2021 Events Social Media 2013 45

C3Centricity

OCTOBER 8, 2017

One of the best examples of this is still Oreo’s reaction to the power outage at the Superdome during the Super Bowl XLVII in 2013. These are just five areas of smart marketing that will support your business and provide a clear and positive ROI. ” Read more in this article on Wired.

Marketing 48

Marketing Social Media Loyalty 2013 48

Natalie Petouhof

MARCH 6, 2017

He is perhaps best known for the 2013 critically acclaimed box office smash “Lee Daniels’ The Butler,” in addition to his 2009 feature “Precious: Based on the Novel by Sapphire,” which was nominated for six Academy Awards including best motion picture of the year and best achievement in directing.

Culture 40

Culture Competitive Advantage 2015 2012 40

Magellan Solutions

AUGUST 9, 2021

It is actually easy to spot if a customer is a money-oriented person using these tendencies: Very ROI oriented. Providing anecdotes of former and current customers who saw significant ROI after closing sales with you improves their interest towards your service. Magellan Solutions also has an ISO/IEC 27001:2013 Certification. .

Call Center 52

Call Center ROI B2B Sales 52

Natalie Petouhof

FEBRUARY 11, 2016

That’s a massive surge of 575% versus the same month in 2013. Time says the acquisition of Viant will help the company by being able to target ad delivery to the optimal audiences as well as to link devices back to real people and then converting ad spending to actual sales and closing the ROI loop. million unique users in the U.S.

2011 65

2011 Advertising 2005 2015 65

Magellan Solutions

JULY 15, 2021

The client was able to generate significant appointments leading to a superior return of investments (ROI) in sales. Finally, the app developing company saw a 200% increase in their ROI after outsourcing to a third-party service provider. Magellan Solutions also has an ISO/IEC 27001:2013 Certification. .

Call Center 40

Call Center B2B Sales Retail 40

Retently

AUGUST 22, 2018

Airlines 2013 | By No. And here’s a trend analysis of the bottom-line margins of the airlines industry from 2008-2013: Airlines industry | Bottom-line margins 2008-2013. NPS provides a data-driven methodology to prioritize customer issues and gauge their ROI on the top-line, eliminating all internal “guesswork”.

Airlines 92

Airlines Customer Satisfaction NPS Net Promoter Score 92

Currency Alliance

JUNE 11, 2019

When Paul Cobban first joined as COO in 2013, a taxi driver quipped with him that the acronym DBS stood for “Damn Bloody Slow”. Customer loyalty is just one operational domain for a bank, but it probably has the highest ROI if the merchant network is leveraged. References. [i] i] [link]. [ii] ii] [link]. iii] [link]. [iv] iv] [link].

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Magellan Solutions

MARCH 17, 2021

As you can zoom in on effective messaging to your business persona which can translate into higher ROI. . Magellan Solutions is ISO 27001-2013 certified by Bureau Veritas and also HIPAA-compliant. Also you can cut down on costs for your advertising campaign meant for a broader audience.

Call Center 52

Call Center B2B B2C Advertising 52

Customer Interactions

MAY 8, 2013

PSIM is being used for more than just physical security While PSIM evolved out of security, organizations are now looking to PSIM to also enhance safety, operations, and overall ROI. I predict we will see many more examples of operational uses and ROI for PSIM in 2013 and beyond.

Workshop 40

Workshop 2012 2013 Banking 40

Currency Alliance

MARCH 30, 2022

At many businesses, however, loyalty teams still attract relatively few resources compared to the ROI that loyalty can deliver when best-practices are observed. By the time Smart Shopper launched an app in 2013, the program had already enjoyed two years of growth. Innovating with scant resources.

Loyalty 52

Loyalty Loyalty Programs Airlines Hotels 52

SmartKarrot

MARCH 8, 2022

Hence, it’s no wonder that she has been continually voted the top Customer Success strategist since 2013. She is passionate about helping her customers derive the highest ROI from their services. Jan Young is a Customer Success leader who believes that businesses cannot be successful without the customers being successful first.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

Alliance by IFS

AUGUST 4, 2014

As seen in Aberdeen’s Field Service 2013: Workforce Management Guide report (February 2013), top-performing organizations achieved a 92% success rate in meeting response times per service level agreements (SLAs).

Information 20

Information 2013 Metrics Insights 20