Customer Guru

DECEMBER 13, 2017

Companies that are not using technology to connect and interact with their customers are becoming irrelevant for the consumer. Source: Oracle Global CX Study, 2013. One of the hardest question that a CEO gets asked from his or her board is to quantify the ROI on CX initiatives. I know you might wonder that the data is quite old.

Customer Experience 119

Customer Experience 2017 Chief Customer Officer Customer Centricity 119

ClearAction

DECEMBER 28, 2016

Connect sentiment to operational events, and show the financial size at-risk or at-opportunity. 1 ClearAction Business-to-Business Customer Experience Management Best Practices Study, 2010-2013. Time reports to be digested before annual planning or other pivotal routines. Streamline reports to what each department can act upon.

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Voice of Customer Customer Insights Insights 2010 59

Kerry Bodine

JULY 31, 2017

Back in May 2014, I wrote a post titled The Connection Between Customer Satisfaction & Stock Price. One hundred dollars invested in the ACSI portfolio in April 2000 would have been worth a whopping $580 in 2013—and would have grown to just $121 on the S&P 500 in that same timeframe. The data was similar a year later.

Customer Experience 72

Customer Experience 2013 2014 2015 72

Lithium

AUGUST 3, 2022

Since the beginning of the marketing and advertising era, it has been notoriously difficult to prove the ROI of any given campaign. We sat down with Matt Deluca, Khoros Director of Strategic Services, to better understand when cost-cutting makes sense, and how to understand the varying ROI of the marketing world. Parker Hicks.

ROI 52

ROI Marketing Social Media Advertising 52

ClearAction

JANUARY 14, 2015

One in four B2B firms has established processes for connecting data across customers' end-to-end experience with the company; 25% more are just starting this. Let's discuss your goals for this area: The post State of Business-to-Business Customer Experience Management appeared first on Customer Experience ROI Enablement.

Customer Experience Management 97

Customer Experience Management Customer Experience Management B2B 97

Magellan Solutions

JULY 27, 2021

They assist with lead generation, campaign management, and other essential services to make sure you’re generating a high ROI. At present, India is in the middle of a digital wave and with it, the government hopes to connect the entire country with robust IT infrastructure.

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Magellan Solutions

MAY 29, 2021

Many Healthcare BPO are stepping up to the challenge to connect patients and doctors amidst the pandemic. And there is a high demand to connect to doctors, immediately. According to WEGO Health , social media advertisements have a higher return on investment (ROI) than any other form of advertisement in health care.

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Social Media Healthcare Hospitality Call Center 52

Magellan Solutions

JULY 28, 2021

We will reveal the techniques used by Telemarketing Philippines to connect with uncooperative B2B potential clients. Many BPO Philippines trained their agents to listen and connect with their customers for easier conversation. Magellan Solutions also has an ISO/IEC 27001:2013 Certification. .

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B2B White Paper Call Center Social Media 52

Currency Alliance

MARCH 30, 2022

At many businesses, however, loyalty teams still attract relatively few resources compared to the ROI that loyalty can deliver when best-practices are observed. By the time Smart Shopper launched an app in 2013, the program had already enjoyed two years of growth. Innovating with scant resources.

Loyalty 52

Loyalty Loyalty Programs Airlines Hotels 52

ClearAction

AUGUST 2, 2016

When I ask them how all those VoC paint a full picture for General Manager A and General Manager B in their company, it’s rare that anyone has connected those dots. Customer Experience ROI Opportunities in B2B Touchpoints. Account Teams in B2B Customer Experience: Help Me Help You. B2B Customer Experience: Do This, Not That.

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B2B Customer Experience Customer Centricity 2013 54

Stella Connect

MARCH 28, 2017

It’s estimated that between 2009 and 2013, retail foot traffic in the U.S. Direct your associates to break the ice and make an emotional connection via active listening. On the sales floor, your millennial associates want to make human connections. Here are four realities you can’t ignore, and the most effective ways to respond.

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Retail Brands 2009 Omnichannel 40

Gainsight

FEBRUARY 2, 2024

“Salespeople especially get antsy if they’re sitting in their seats for too long,” says Lynn Hunsaker, Customer Experience ROI Strategist at ClearAction , a company that provides training and consulting for customer experience. You will very quickly begin to see a more informed customer base.

Seminar 52

Seminar Webinar Document Consulting 52

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Gainsight hosted Pulse 2013 at the Four Seasons in San Francisco, California. What would be the long-term ROI of virtual events when it came to brand awareness, pipeline and bookings? How are sponsors successfully connecting with attendees?

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2021 Events Social Media 2013 45

C3Centricity

OCTOBER 8, 2017

Here’s how marketers should be reaching, connecting and engaging their customers. One of the best examples of this is still Oreo’s reaction to the power outage at the Superdome during the Super Bowl XLVII in 2013. Or they are using social media but still treating it as if it is traditional media! Neither plan will work.

Marketing 48

Marketing Social Media Loyalty 2013 48

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Pointillist

AUGUST 18, 2021

Quantifying CX ROI Remains the Top Challenge for Third Consecutive Year. The second point from the survey revealed that quantifying the ROI of customer experience is still one of the toughest challenges for CX leaders. Why do you think that quantifying the ROI of CX initiatives is still the number one challenge?

Customer Journey 40

Customer Journey Omnichannel Measurement Social Media 40

CX University

OCTOBER 19, 2017

If you want to make a company executive understand and pay attention to something, tie it to revenue or KPIs connected with his responsibilities. In fact, overall, companies are losing about $62 billion per year on poor services and customer experience — in 2013, that number was around $40 billion/year, so it’s growing rapidly.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Magellan Solutions

AUGUST 9, 2021

It is not easy to build your connection with any potential clients. . It is actually easy to spot if a customer is a money-oriented person using these tendencies: Very ROI oriented. Providing anecdotes of former and current customers who saw significant ROI after closing sales with you improves their interest towards your service.

Call Center 52

Call Center ROI B2B Sales 52

Natalie Petouhof

FEBRUARY 11, 2016

That’s a massive surge of 575% versus the same month in 2013. ” This platform allows marketers to connect their own databases with Viant’s data and it also contains a demand-side ad platform, an ad server, and a data-analytics platform. MySpace even features some original conten t as well as ads from brands like Jeep.

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SmartKarrot

JUNE 10, 2022

The campaign rolled out on multiple channels with the aim of connecting emotionally with its customers. It presented its soft drink as a medium of connecting with loved ones – here, the connection was important, not the Coca-Cola. UO on You” was an advocacy marketing campaign released by Urban Outfitters in 2013.

Marketing 10

Marketing Advertising Reference Social Media 10

Currency Alliance

OCTOBER 27, 2017

The CFO will obviously have something to say about this, but we are confident a strong business case can be made that restricted liquidity damage long-term program ROI. And, if you enrich the program by being too generous, ROI could go down (not up). lower cost).

Loyalty 45

Loyalty Customer Engagement Engagement Loyalty Programs 45

Chattermill

AUGUST 29, 2018

In addition to providing both free and multi-tier paid plans for individuals, Survey Monkey released large-scale options for enterprises in 2013, meaning you’re likely to find a plan — and a price point — that’s just right for your business’ size and needs. And in the age of competitive CX, that’s what customers are looking for.

Technology 40

Technology Customer Experience Consulting Customers 40

Chattermill

AUGUST 29, 2018

In addition to providing both free and multi-tier paid plans for individuals, Survey Monkey released large-scale options for enterprises in 2013, meaning you’re likely to find a plan — and a price point — that’s just right for your business’ size and needs. And in the age of competitive CX, that’s what customers are looking for.

Technology 40

Technology Customer Experience Consulting Customers 40

Currency Alliance

JUNE 11, 2019

When Paul Cobban first joined as COO in 2013, a taxi driver quipped with him that the acronym DBS stood for “Damn Bloody Slow”. Customer loyalty is just one operational domain for a bank, but it probably has the highest ROI if the merchant network is leveraged. This is highly achievable. References. [i] i] [link]. [ii] ii] [link].

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Banking Loyalty Consumers Loyalty Programs 40

Grade.us

JANUARY 12, 2021

This program allows advertisers to access premium features in connection with its business profile page, such as competitive ad removal, photo slideshow, call to action feature, and account support. You can let Yelp optimize your campaign for the best ROI. What is Yelp Connect? Yelp Connect is a paid service.

Advertising 35

Advertising Social Media Events Connections 35

Magellan Solutions

MARCH 17, 2021

For the B2B lead generation call center , it takes a certain mindset and communication style to effectively connect with a business. As you can zoom in on effective messaging to your business persona which can translate into higher ROI. . Magellan Solutions is ISO 27001-2013 certified by Bureau Veritas and also HIPAA-compliant.

Call Center 52

Call Center B2B B2C Advertising 52

Magellan Solutions

FEBRUARY 24, 2022

A tried and true way to keep your firm’s cash flow steady is to keep a steady ROI. It’s now the task of the sales team to connect with your prospect. On top of that, we are a certified ISO 27001:2013 company. It is best to make sure you understand what your business needs first. How Much Do Companies Pay For Leads?

Social Media 40

Social Media B2B B2C Sales 40

SurveySensum

JULY 14, 2020

Roy Atkinson is one of the top influencers in the service and support industry. He is a prolific Writer, Service Management and Support Industry Analyst, and an International Speaker with a specialization in exploring the connection between customer service and technology, with extensive experience in the IT and technology industries.

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2020 Customer Experience Magazine Consulting 132

SmartKarrot

MARCH 8, 2022

Gemma has always been an achiever, and her success can be attributed to her passion for learning and connecting with others. Hence, it’s no wonder that she has been continually voted the top Customer Success strategist since 2013. She is passionate about helping her customers derive the highest ROI from their services.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21

Customer Interactions

DECEMBER 14, 2012

While there’s no direct connection between either of these reports and the NICE workshops, the conclusions in the two studies probably explain why the workshops are in such high demand. They get a real sense of the benefits and ROI that it can bring to their organizations, and that in turn inspires them to be a catalyst for change.

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Workshop 2012 2013 Entertainment 31