Experience Investigators by 360Connext

OCTOBER 2, 2014

This Best of 360Connext post was part of the Customer Experience Professionals Association’s 2013 Customer Experience Day celebration. This post is part of the Customer Experience Professionals Association’s 2013 Blog Carnival “Celebrating Customer Experience.” The second annual #CXDay is October 7th, 2014.

Customer Experience 297

Customer Experience 2012 2013 2014 297

Experience Investigators by 360Connext

OCTOBER 31, 2014

3) Connect through empathy. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Your visitors have a reason for being on your website so get into their hearts and minds.

2013 197

2013 E-support 2014 Social Media 197

Maru Group

JUNE 18, 2020

UK fans aren’t as connected with sports, especially football, as they were four months ago. Whilst the financial impact of the pandemic is the leading culprit behind this squeeze on subscriptions, free access to sport is not a leading influencer to audiences re-connecting. Connecting with audiences has changed.

Sports 52

Sports Connections 2013 2018 52

Customer Enthusiast

OCTOBER 15, 2021

Back in 2013 I published my first book, Delight Your Customers. The subtitle of that book is 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary.

Customer Service 73

Customer Service 2013 Books Customers 73

Experience Investigators by 360Connext

JUNE 8, 2021

For example, knowing that more customers are now comfortable with using their mobile device to get information while they’re shopping in-person could mean friction if stores have slow wifi connections. I read this in 2013 and thought – doesn’t this apply to most customers?

Healthcare 271

Healthcare Customer Journey Mapping Customer Journey 2013 271

CSM Magazine

JULY 17, 2023

As a cloud-based system, BigChange can be accessed anywhere through any internet-connected device. Companies have typically used spreadsheets and software to produce individual reports, but this can be cumbersome and limited as nothing is connected together.

2013 52

2013 2018 Customer Relationship Management 2020 52

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” In fact, Moore and Levie were with us at the first Pulse all the way back in 2013. Well, sorta.

2015 52

2015 2023 2013 2022 52

BirdEye

JUNE 27, 2023

Table of contents A decade of innovation A vision for growth Momentum and expansion Gratitude and appreciation A decade of innovation Founded by Naveen Gupta and Neeraj Gupta in early 2013, Birdeye has embarked on an extraordinary journey. Only 0.07% of companies ever reach the $100M ARR milestone.

2013 52

2013 Innovation Customer Experience Management Technology 52

CSM Magazine

MARCH 14, 2024

Field engineers use the BigChange app on tablets and are automatically connected to the back-office system so they can access all relevant customer and site information. Working with BigChange we have a reliable back-office system that supports our innovative thinking in the sector.”

Management 52

Management E-support 2018 2013 52

Comm100

FEBRUARY 19, 2021

In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Empathy creates a personalized and emotional connection. When communicating digitally, often it can lack a human touch, which creates a sterile transaction and lack of emotional connection.

Customer Experience 133

Customer Experience 2013 2020 Consumers 133

Magellan Solutions

JANUARY 13, 2021

LPOs must bear the 27001:2013 or the ISO/ISMS Certification. Why An LPO Needs ISO/ISMS 27001:2013 Certification. Why ISO/ISMS 27001:2013 Certification is a Must for an LPO Provider. ISO/IEC 27001:2013 certification is the golden standard. ISO/IEC 27001:2013 provides globally recognized information security controls.

2013 52

2013 E-support Document 2025 52

CSM Magazine

JULY 19, 2023

About Ascensos Ascensos was established in 2013 in Motherwell, Scotland to transform the customer experience by bringing a fresh and personal approach to customer care. The digital foundation of customer-centric contact centres, Calabrio helps enrich and interpret human interactions, empowering the contact centre as a brand guardian.

Multi-Channel 52

Multi-Channel 2013 Social Media Customer Care 52

CSM Magazine

SEPTEMBER 6, 2023

The BigChange Customer Portal allows any of their corporate customers to access their own account online to provide all the job information they need, instantly from any connected device, 24/7. BigChange employs over 220 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies.

2013 52

2013 2018 Customer Relationship Management Books 52

Magellan Solutions

JANUARY 13, 2021

Why ISO 27001:2013 Certification is a Must for an LPO Provider. ISO/IEC 27001:2013 certification is the golden standard. ISO/IEC 27001:2013 provides globally recognized information security controls. What are the Benefits of ISO 27001:2013? They commend LPO companies that can provide and guarantee information security.

2013 52

2013 E-support Document 2025 52

CSM Magazine

AUGUST 7, 2023

The Network allows Crucial to connect with sub-contractors nationwide who also use BigChange, ensuring consistent procedures, reporting, performance and service KPIs. “I was literally loading jobs onto the system in the morning, doing the work during the day, and completing reports and invoicing while I ate my dinner. .

Management 52

Management 2018 2013 Customer Relationship Management 52

CSM Magazine

SEPTEMBER 21, 2023

Its accessible 24/7 from any internet connected device, its easily consumable on-site and its shareable with customers. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Management 59

Management 2018 2013 Customer Relationship Management 59

Customer Bliss

APRIL 19, 2019

Establish a Framework to Connect All Facets of Your Business. Burger King has a multitude of franchises, and Fernando has to work with these business owners and develop strong relationships so that they feel connected to the Burger King corporation. You Need To Be A Team Player At All Levels.

Guest Experience 135

Guest Experience 2013 2017 Customer Experience 135

C3Centricity

JUNE 8, 2020

But in today’s connected world it also needs to consider people who are currently strangers – but could potentially become guests. In today’s connected world, customers want a say in not only what they consume, but also where, when and how they are marketed to. Think Coca Cola and Red Bull as great examples of this. #2.

Hospitality 107

Hospitality Customer Centricity Hotels Return on Investment 107

Magellan Solutions

OCTOBER 26, 2023

Nowadays, the connection between companies and their customers is often through a phone call. The call center serves as the guardian of this vital connection. Magellan Solutions is ISO 27001:2013 certified for information security management, ensuring the safety and security of clients’ data. Credibility and security?

Call Center 52

Call Center Customer Satisfaction 2013 Loyalty 52

ShepHyken

FEBRUARY 22, 2021

The human-to-human connection is missing. In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. My Comment: Many companies are incorporating an eCommerce option for their customers. For some, it’s an option. For others, it’s 100% expected. But, it can be done.

2021 140

2021 Article Customer Service Customer Centricity 140

Beyond Philosophy

FEBRUARY 25, 2016

households shopped at Target; but this is down from 43% in January, 2013. Its fourth-quarter, 2013 earnings fell 46% to $520 million, from $961 million in 2014, and sales were down 5%. Let’s look at the financial impact of Target customer distrust. In January, 33% of U.S. It’s just the nature of the beast.”

2013 79

2013 Banking Financial 2014 79

Customer Bliss

APRIL 11, 2017

Brian worked at Intuit from 2002 to 2013, ultimately serving as VP of Customer Experience and Business Excellence. (He NPS needed to be connected to business growth immediately to be seen as successful. The first 30 days were about connections, data, and getting grounded in the operational principles of Sprint. About Brian.

NPS 163

NPS Net Promoter Score 2003 2007 163

Gainsight

APRIL 27, 2022

I decided to write this post to capture what I’ve heard over the years—from 2013 to 2022, from Series A VC funded to our Vista Partnership, from the San Francisco Bay Area to Hyderabad. We didn’t quite realize that when we launched Gainsight in 2013, we not only had to build software, but we had to help create a whole new industry.

2013 52

2013 Chief Customer Officer Definition Customer Success 52

C3Centricity

AUGUST 4, 2020

In today’s connected world, especially when internet connection is concerned, dissatisfied customers will be quickly heard – across the net. This article is an updated version of one that was first posted on C3Centricity in February 2013. Back to the incident that prompted this post.

Customer Service 71

Customer Service Social Media Customer Service Representative Connections 71

Magellan Solutions

MAY 3, 2022

Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. With operations in over 150 locations , this telecommunications and media company provides wireless network services, internet connectivity, published directory information, and data services. Financial Institutions.

Call Center 81

Call Center Telecommunications Banking Financial 81

Alida

JULY 28, 2016

Big data can offer some answers, but continual human-to-human connections are required to fully understand the rapidly evolving marketplace. And that’s where human intelligence comes in—human-to-human connections that provide a company with insight it can get nowhere else. By 2010, the term “big data” had entered the common lexicon.

2010 160

2010 Social Media 2016 2013 160

ijgolding

AUGUST 12, 2018

The fact that there are so many variants, at least demonstrates that the world of business does, deep down, recognise that customers are connected to the reason their organisation exists in the first place! In 2013, I conducted an independent research study to understand exactly what it was that customers ‘wanted’ from organisations.

2013 74

2013 Customer Journey Definition Magazine 74

CSM Magazine

NOVEMBER 4, 2022

In 2013, customer experience innovator Matthew Dixon authored a new book that forever changed the game of customer service. But today’s employees and customers also desire an emotional connection with their brands. Anyone who interacts with your brand (at any level) wants to have tasks fulfilled efficiently and effectively.

Touchpoint 52

Touchpoint 2024 2013 Employee Experience 52

Eptica

AUGUST 21, 2019

For example, while 7% of UK companies offered chat in 2013, by 2019 Eptica research found that 44% advertised it on their websites. For example, while 7% of UK companies offered chat in 2013, by 2019 Eptica research found that 44% advertised it on their websites. Punk CX says ‘Great at a few or average at a lot’.

2013 66

2013 2019 Advertising Consumers 66

Customer Interactions

JULY 7, 2015

Customer Experience Controls Business Growth Today (Forbes) Just because we live in a competitive, digitally connected economy, doesn’t mean your company’s growth should be a tricky process. Let us know your thoughts by commenting below, or reach out to us on Twitter.

2013 28

2013 Article Connections Insights 28

CSM Magazine

DECEMBER 5, 2022

On there, you can find videos focused on topics such as setting up your connection, Troubleshooting and upgrade options. In 2013, Charter completed its merger with Time Warner Cable. GHz and 5 GHz connections, then click save changes. Another useful resource to learn more about Spectrum is the company’s YouTube channel.

Customer Service 52

Customer Service Social Media Wireless Telecommunications 52

Win the Customer

MARCH 20, 2017

The cost of poor customer service is going up, rising from $41 billion lost in 2013 to $62 billion in 2015 , according to research reported by NewVoiceMedia. Here is how to amaze customers online and increase sales: Make It Super Easy to Connect with You. Forget just having a great product.

Retail 111

Retail Customer Experience Social Media 2013 111

Kerry Bodine

JULY 31, 2017

Back in May 2014, I wrote a post titled The Connection Between Customer Satisfaction & Stock Price. One hundred dollars invested in the ACSI portfolio in April 2000 would have been worth a whopping $580 in 2013—and would have grown to just $121 on the S&P 500 in that same timeframe. The data was similar a year later.

Customer Experience 72

Customer Experience 2013 2014 2015 72

CSM Magazine

DECEMBER 2, 2021

“BigChange is a great business tool as we can see everything going on, in real-time and 24/7 from anywhere by just connecting online. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. About BigChange.

Technology 52

Technology 2018 2013 Customer Relationship Management 52

CSM Magazine

NOVEMBER 2, 2021

And when we opened a new office in Harlow, we just connected online to access the cloud-based software giving all the IT we needed, instantly.”. Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. About BigChange.

Competitive Advantage 52

Competitive Advantage 2018 2013 Customer Relationship Management 52

CSM Magazine

JUNE 29, 2020

Slow internet connections cost organisations serious money – and much of this is leaked via inefficiency. A 2013 survey revealed the average employee spends one whole week each year waiting for their network to load, which frustrates workers and costs employers thousands. How to make improvements? Set goals and incentivize.

Customer Service 52

Customer Service 2013 Customer Service Representative Call Center 52

CSM Magazine

MAY 14, 2024

CommBox, the leader in AI and automated customer communications, is today launching its new partner programme, CommBox Connect. Founded in 2013, CommBox is a customer service and engagement platform built with Generative AI and Automation at its core, helping brands dramatically lower CX costs.

Connections 52

Connections Marketing 2013 Omnichannel 52