ijgolding
DECEMBER 30, 2014
As we approach the last 24 hours before the end of 2014, I feel it is time to reflect on the last twelve months in the world of Customer Experience. Twelve months is not a particularly long time in the context of a lifetime of experiences, yet it is remarkable what progress can be made in 365 days.
ijgolding
OCTOBER 21, 2014
The quote is in fact the very first line of the executive summary of this years Nunwood UK Customer Experience Excellence Report – a report that should be essential reading for any customer experience professional in the UK. Personalisation.
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Experience Investigators by 360Connext
MARCH 24, 2015
Get real about your experience and brand. Kevin Gibson , Consumer Experience Leader, Humana, shared how Humana has been evolving their brand and the experience to match it. Improving customer experience starts with a commitment to change the culture. curtis kopf (@ckopf1) March 20, 2014.
ijgolding
OCTOBER 24, 2014
October 2014 was not the best day to be a shareholder of two of the world’s retail giants. I wrote about the ‘Bursting of the Tesco bubble’ in July 2014. Their obsession with growth led them to taking their eye off the ball of why they really exist and what their customers want. The returns will come in time.
Bob Hayes
MARCH 28, 2015
The Hottest Skill on LinkedIn in 2014: Statistical Analysis and Data Mining. LinkedIn found that statistical analysis and data mining was the hottest skill in 2014 (see Figure 1). Knowledge of Statistics Needed for Both Analysts and Consumers. Statistics and statistical knowledge are not just for people who analyze data.
Customer Bliss
MARCH 30, 2017
IBM was among the first larger brands to open a customer experience lab, and at the time they noted three major goals: Enhanced customer insight: The goal was to better predict individual customer behavior across multiple channels. A look inside the Wendy’s customer experience lab outside of Columbus, OH.
ijgolding
NOVEMBER 28, 2014
Every time I share the video, it reminds me of the power the consumer has at their disposal in the digital world we live in. Six years after Dave’s experience, we are arguably in an even more commanding position to get our voices heard by the masses, even if the companies we interact with directly appear not to be listening.
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