TechSee
FEBRUARY 12, 2018
We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Mantis Vision.
TechSee
FEBRUARY 12, 2018
We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Mantis Vision.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Oracle
MAY 29, 2018
At the Gartner Digital Marketing Conference 2018 in San Diego, I got a good look at all the ways that marketing will change over the next 5 to 10 years. According to Gartner, by 2020, virtual agents will participate in a majority of commercial interactions between people and businesses. Search channels are changing.
TechSee
OCTOBER 23, 2018
consumers abandoned a brand due to lack of personalization and trust. These strategies are increasingly being explored with Gartner stating that by 2018, over 50% of companies will have redirected investments towards customer experience innovations. According to Accenture , 41% of U.S.
Interactions
JULY 2, 2020
. 2020 has brought on a perfect storm for the collections space with more debt and high delinquency rates due to the pressure put on consumers from the economic effects of COVID-19. In fact, consumer debt has risen to record-breaking heights, at over $14 Trillion by mid-2020. How will live agents react?
Interactions
JULY 2, 2020
. 2020 has brought on a perfect storm for the collections space with more debt and high delinquency rates due to the pressure put on consumers from the economic effects of COVID-19. In fact, consumer debt has risen to record-breaking heights, at over $14 Trillion by mid-2020. How will live agents react?
Call Experts
MAY 8, 2019
Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. Consumer Experiences in The Digital World. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. What is an employee call out-line?
Expert insights. Personalized for you.
84 
Let's personalize your content