Wootric
DECEMBER 21, 2018
These are the articles that resonated the most with our readers in 2018. It feels like a monumental task that will take ages, but here is a simple, quick step you can take to prioritize incremental improvements immediately: start gathering Customer Effort Score feedback after onboarding completion.
CX Journey
JANUARY 2, 2019
Image courtesy of Pixabay What was on the minds of CX professionals in 2018? It 's fun to see what was interesting for you - my audience - to read in 2018. I shared 58 blog posts (that includes a few posts from guest authors) in 2018; here are the top eight (because 18 would be way too many!) How do we show ROI?
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TechSee
FEBRUARY 5, 2019
If 2018 was a year when customer experience professionals came under intense pressure to map out tangible results from heavy investment, 2019 is shaping up to be the year when next generation customer experience will deliver on the promise of a wide range of new technologies.
ClearAction
OCTOBER 1, 2018
A loud warning siren can be heard in study after study showing customers’ and managers’ perceptions to be static over time and lower than desired overall. For example, the 2017 and 2018 Forrester Customer Experience Index TM reveals no companies exceeding 72 on a 100-point scale and very little change in any industry.
Confirmit
OCTOBER 2, 2017
New or old, each program is truly driving change across the business – improving processes, increasing efficiencies and driving significant ROI. With businesses like AIG, Bupa Global, LexisNexis, and Virgin Money in there I’m sure you’ll find some inspiration to help move your own Customer Experience efforts forward.
Confirmit
OCTOBER 2, 2017
New or old, each program is truly driving change across the business – improving processes, increasing efficiencies and driving significant ROI. With businesses like AIG, Bupa Global, LexisNexis, and Virgin Money in there I’m sure you’ll find some inspiration to help move your own Customer Experience efforts forward.
SurveySensum
JULY 14, 2020
XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.
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