CSM Magazine

NOVEMBER 22, 2023

In the swirling storm that is modern retail, with the high street being buffeted by economic, technological, and social changes, there emerges a beacon of opportunity for retailers: curating brilliant and memorable digital customer experiences. In 2018, online sales accounted for $6.22 billion – a rise of 23.6%

Online Experience 52

Online Experience E Commerce Retail E-support 52

Maru Group

JANUARY 8, 2019

2018 was an important year for retailers and UK brands. Changing spending habits, growing business rates, unprecedented levels of discounting and even the weather all collided to make 2018 one of the most difficult trading years for consumer brands in recent history. Customer Experience has never been so important.

2019 56

2019 Customer Experience Retail 2018 56

Eptica

JUNE 20, 2018

Date: Wednesday, June 20, 2018 Author: Pascal Gauvrit How AI-based self-service can transform the customer experience. Published on: June 20, 2018. hours per day online , up from just 3 hours in 2009. hours per day online , up from just 3 hours in 2009. Share this page on: Tweet.

Customer Experience 58

Customer Experience 2009 2018 Consumers 58

Second to None

SEPTEMBER 20, 2018

It’s no wonder then that as customer habits transitioned further towards mobile, Google answered. On the March 26th of 2018, Google announced that they were rolling out mobile-first indexing. The best eCommerce brands are completing mobile-first indexing when designing their digital brand experience. Let’s dive in.

Customer Experience 54

Customer Experience 2018 Customer Journey Mapping Voice of Customer 54

Beyond Philosophy

NOVEMBER 21, 2020

Experts estimate that companies wasted around $900 billion in 2018 on failed digital transformation projects. This episode of The Intuitive Customer hosts guest presenter Zhecho Dobrev, Principal Consultant for Beyond Philosophy, and our lead for digital transformation consultations. Key Ideas to Improve Your Customer Experience.

Consulting 60

Consulting 2018 2020 Financial 60

Beyond Philosophy

NOVEMBER 27, 2020

Dobrev shared some fascinating statistics about both digital transformation and Customer Experience. Experts estimate that anywhere from 50 to 80 percent of digital transformation projects failed in 2018. My best way to explain it is through a recent experience I had buying glasses online. Empathy helps, too.

Net Promoter Score 150

Net Promoter Score NPS Insurance Consulting 150

Oracle

AUGUST 27, 2019

In fact, e commerce was often used as shorthand for online retail, as those businesses were among the first to enlist the internet as a point of sale. Both B2C and B2B e commerce deployments have each incorporated a more aggressive set of customer service technologies as well. Today, however, the landscape has changed considerably.

E Commerce 58

E Commerce E-support B2C Retail 58