Lithium

DECEMBER 28, 2020

So how can your brand stand out in the areas your customers care about? For example, 88% of brands think they are engaging with customers at every point of need, but only 15% of customers say they regularly see brands engaging with them. But in doing so, more investment can be secured in the channel.

Engagement 52

Engagement Social Media 2019 ROI 52

ClientSuccess

JULY 23, 2019

Be it a round-the-clock self-service portal, help center or chatbot, automation is a cost-effective way to give customers exactly what they want. Multi-Faceted Customer Agents. It used to be that agents were hired based on their expertise in one particular customer service channel. Amplified Chat Support.

2019 40

2019 Customer Service Social Media Multi-Channel 40

NetBase

APRIL 25, 2019

But the tools below – updated for 2019 – will surely get you started. How are you doing with customer care? Here’s a quick refresher of areas to analyze to recalibrate your brand for the remainder of 2019, along with tools that will give you the data you need. 4 Tools to Assess Your Best Channels.

Social Media 66

Social Media 2019 Multi-Channel Demo 66

CSM Magazine

AUGUST 22, 2019

As brands we need to ensure we are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale. The Customer Service and Experience summit Europe brings together the most important brands to help you set the bar for your multi-channel support strategy going forward.

Customer Service 40

Customer Service Multi-Channel Customer Centricity 2019 40

Lithium

SEPTEMBER 12, 2019

So how can your brand stand out in the areas your customers care about? For example, 88% of brands think they are engaging with customers at every point of need, but only 15% of customers say they regularly see brands engaging with them. But in doing so, more investment can be secured in the channel.

Engagement 40

Engagement Social Media 2019 ROI 40

Lithium

SEPTEMBER 12, 2019

So how can your brand stand out in the areas your customers care about? For example, 88% of brands think they are engaging with customers at every point of need, but only 15% of customers say they regularly see brands engaging with them. But in doing so, more investment can be secured in the channel.

Engagement 40

Engagement Social Media 2019 ROI 40

Team HGS

MARCH 6, 2019

Brands strive to meet the extraordinary expectations of today’s connected customer. In 2019, more than ever before, customer experience (CX) will be king. However, many organizations are challenged to find the right solutions and partners, both from a technology and customer care outsourcing perspective. .

Multi-Channel 40

Multi-Channel 2018 2019 Magazine 40