Kustomer
SEPTEMBER 29, 2020
While at times 2020 can feel like a real-life “Black Mirror” episode, it did force many CX teams to transform at lightspeed, re-evaluating how they got their work done and what a successful customer service interaction looked like. Customers Want You to Show Them They’re Valued. 2020 has never made that more apparent.
TechSee
FEBRUARY 1, 2021
Today’s communications service providers (CSPs) face increasing customer demands for higher quality services and better customer experiences (CX). Telecoms are addressing these opportunities by leveraging the vast amounts of data collected over the years from their massive customer base. from 2020-2025.
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TechSee
OCTOBER 31, 2018
This growth is expected to continue, with Technavio predicting that the global telecom IoT market will post an impressive CAGR of more than 42% by 2020. Artificial Intelligent applications are revolutionizing the way telecoms operate, optimize and provide service to their customers. The driver for this growth?
CSM Magazine
JUNE 1, 2018
Increasingly we see companies turning to artificial intelligence tools in order to, enable and drive an effective and friendly customer service operation. Gartner recently found that by 2020, 55 percent of major brands will have some kind of AI initiative in place, many of which will be focused on customer service.
Kustomer
FEBRUARY 17, 2021
In today’s economy, external pressures demand that customer experience departments service more customers and solve more problems than ever before. Additionally, make sure your CRM can intelligently surface relevant information from a knowledge base, so all agents are delivering consistent and high-value service.
Comm100
JULY 29, 2020
Recommended for you: How to Reduce Your Average Handle Time Fast. Set clear time expectations. As we explained, responding to customers immediately is the goal, but this isn’t always going to be possible for most live chat agents. The post Top Live Chat Best Practices for 2020 appeared first on Comm100.
Oracle
OCTOBER 1, 2019
No longer can brands rely on a single channel for customer service; shoppers want to communicate whenever and however they choose. Gartner research found that 25% of customer service operations will use virtual customer assistants by 2020. Frictionless experience. Round-the-clock service.
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