2021 Customer Expectations E-support Innovation 
CSM Magazine
DECEMBER 2, 2020
Magnus Geverts at Calabrio sums up the lessons learned and reveals his top 3 predictions for 2021. . In contact centres, more employees than ever before now work remotely while customer expectations have risen to their highest levels since Internet connectivity and the smartphone revolution first transformed everything.
TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Steven Van Belleghem, Global Thought Leader in the field of Customer Experience.
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Kustomer
JANUARY 11, 2022
Both 2020 and 2021 have been witness to an e-revolution across the entire retail landscape. While businesses and consumers had embraced and integrated e-commerce and social shopping into their company structures for some time, the last two years accelerated those efforts with dizzying speed.
Kustomer
JULY 28, 2022
Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support. Better brand equity: A consistently positive customer experience makes your brand more valuable to the customer. The world of customer experience is ever-evolving.
West Monroe
JUNE 6, 2023
As long as technology continues its creep into every facet of our daily lives, customer expectations for organizations’ products, services, and experiences will continue to evolve. That’s why innovation is so critical. But the innovation landscape is changing fast—and not in linear fashion.
Magellan Solutions
SEPTEMBER 9, 2020
Over the years, technological advancements have innovated business communication. This support channel started as an alternative to email and phone call, but as time passes by, live chat statistics 2020 shows that it is one of the preferred communication channels of customers today.
ShepHyken
MAY 14, 2021
Drive customers towards self-help. There was a time when driving a “contactless, self-service driven” customer experience was considered innovative; today is a necessity. This trend will dictate in 2021 and beyond, owing to its immediacy and ability to help customers at literally the click of a button.
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