2021 Customer Success ROI Touchpoint 
Education Services Group
MAY 12, 2021
Madeline Evans, Digital Customer Success Manager. I must say, TSIA Interact Spring 2021 event was quite possibly one of the most engaging and insightful virtual events I’ve attended in the CS industry in my career thus far! What is it that customers truly expect? Joshua Robitaille, Customer Success Program Manager.
CustomerSuccessBox
DECEMBER 9, 2021
2021 passed away like a breeze but along with came a lot of lessons. This article aims to compile the key Customer Success KPIs we have to look out for in our Customer Success journey in 2022. Customer Success is a tricky department because it does not yield instant ROI. Any surprises here?
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ChurnZero
AUGUST 21, 2020
So, to reprieve our collective cry for clarity, we asked industry experts to give their best predictions on the future of Customer Success. So, without further ado, here’s what our Customer Success experts had to say: You Mon Tsang , CEO, ChurnZero. Greg Saiz , VP of Customer Success, Betterworks.
Think Customers
AUGUST 30, 2021
Many sellers found success in these digital introduction, education, and nurture activities, thanks to the relaxed nature of connecting with people in their homes in an informal, authentic environment. Move the ROI needle with human experts While technology has its merits, it will not solve sales challenges on its own.
CX University
MARCH 18, 2024
From personalized product recommendations and tailored marketing messages to customized pricing and individualized customer service interactions, hyper-personalization enables businesses to deliver seamless and engaging experiences across all touchpoints. Customer Retention. Market Share and Customer Success.
Gainsight
SEPTEMBER 8, 2020
In today’s complicated and competitive customer success landscape, delivering value is more important than ever. Meeting such demands requires overcoming myriad obstacles like unexpected churn, a shortage of customer insights, poor product adoption, and a disconnected customer experience. So, how did IntelliShift do it?
ChurnZero
OCTOBER 12, 2021
Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success.
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