TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Chase Clemons, Head of Customer Support at 37 Signals.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

Lumoa

NOVEMBER 17, 2022

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. E-commerce sales are now projected to reach $7.4 Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX.

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

Inbenta

SEPTEMBER 29, 2022

In this blog, we’re covering 6 effective ways to reduce high call volume in your call center to help your agents respond to calls in a timely manner and improve the overall customer experience. This will give you a clear indication on why they are calling in more and what exactly they need support with. Open more support channels.

Call Center 52

Call Center 2022 E-support Social Media 52

BirdEye

AUGUST 9, 2023

In this blog post, we explore all things regarding reputation score and how you can leverage it to grow your business. A reputation score is a numerical value that quantifies overall customer sentiment about your business derived based on publicly available information such as reviews, testimonials, and social media mentions, to name a few.

Social Media 52

Social Media E-support Feedback Demo 52

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! This gives you the ability to provide your customers with the best possible service and support. AR-powered CRM.

Social Media 52

Social Media Omnichannel E-support 2021 52

Lithium

MARCH 1, 2022

The trouble here is that TikTok marketing isn’t like marketing on other social media channels; businesses have to buy into existing trends and make their content not only relevant but casual and entertaining. Some blog areas are limited to Khoros customers only. Hello to all of our Atlas members! Save your spot. Save your spot.

E-support 52

E-support 2022 Webinar Entertainment 52

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. This section will cover how the top E-commerce companies implement their conversational AI strategies successfully. Customer support.

Retail 83

Retail Customer Experience E Commerce Virtual Agent 83