2022 Competitive Advantage Consumers Innovation 
West Monroe
JANUARY 25, 2022
Entering 2022, 87% of manufacturers remain optimistic. 2022 will be the year that the structural changes coming out of the COVID economy become the new normal. economy with rising wages and strong growth in consumer spending—both of which should be positives for manufacturers with regard to demand. Tim Vadney.
West Monroe
JANUARY 25, 2022
In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. Consumers still want an omnichannel experience. This outlook will not include an analysis of M&A trends.
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Magellan Solutions
APRIL 19, 2023
In 2022, the State of the Connected Customer surveyed almost 17,000 consumers globally and reported that 88% of them consider the experience a business offers to be as vital as its products and services. According to PWC’s research, 86% of consumers are willing to pay more to get a superior experience.
Retently
MARCH 29, 2023
Tesla has also claimed the top spot in the Consumer Reports’ annual owner satisfaction survey , where 91% of Tesla owners stated that they would buy another Tesla vehicle in the future. From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special.
BlueOcean
JULY 12, 2018
Viewing your supplier as an extension of your internal organization invites the opportunity for knowledge sharing, process improvements, risk reduction, and product/service innovation. In all, chatbots – and related Natural Language Processing tools – are predicted to save companies about $8 billion in costs by 2022. Look no further.
West Monroe
JANUARY 23, 2022
We think of the traditional relationship between payers, providers, and pharma companies as triangular, with the consumer (the patient) in the middle. As the industry looks ahead to 2022, three themes stand out above the rest: costs, consumerism, and growth. But where is the industry headed from here?
Lumoa
JULY 17, 2023
It is no longer a competitive advantage but a necessity. Companies must be able to adapt to a dynamic market environment in order to stay competitive and retain customers. There are many studies that highlight consumers’ rising expectations regarding service quality. But that’s not all.
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