2022 Connections Customer Expectations Roadmap 
Quadient
JUNE 22, 2022
IDC MarketScape Cloud CCM 2022 Highlights Quadient’s Broad Portfolio. Wed, 06/22/2022 - 16:53. As customer expectations and the demand for personal, secure, in-the-moment communications rise, a new standard has been set for all organizations. Marissa Feigen. Options include: . Avi Greenfield.
CX Accelerator
JULY 1, 2020
Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Changing Expectations. How can you turn your customers into promoters?
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CX Accelerator
JULY 1, 2020
Without a doubt, Covid-19 will leave an indelible impression on our planet, and it may even cause a paradigm shift for businesses and the way they meet their employees’ and customers’ expectations, especially regarding communication channels. Changing Expectations. How can you turn your customers into promoters?
Think Customers
MARCH 2, 2023
Another Omdia panelist, Mila D’Antonio, principal analyst, connected enterprise, said some companies view a potential economic slowdown as an opportunity to strengthen relationships with customers and invest in artificial intelligence (AI) that yields better business insights and automation.
Solvvy
JULY 13, 2022
Your customers expect–and demand–prompt, personalized service. The Salesforce State of the Connected Consumer report states that 66% of customers expect businesses to understand their unique needs and expectations, and 68% expect companies to demonstrate empathy. Chatbots and Live Chat.
Lithium
APRIL 12, 2022
The bad news is that these trends will probably continue, and possibly even increase, in 2022. Our latest release delivers new tools that will help you keep employees — and customers — happy for years to come. Voice Integration into Khoros Care vis Amazon Connect. For current customers, please register [link coming soon!]
Think Customers
JUNE 29, 2022
This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Here are a few highlights: Customer expectations raise the stakes for digital CX.
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