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2022 Latest Report: Statistics on the Philippine BPO Industry

Magellan Solutions

Statistics on the Philippine BPO Industry for the year, 2022. Technological advancements may slow the growth of some low-end services, perhaps lowering the required manpower from 525,000 FTEs in 2016 to roughly 482,000 FTEs by 2022. High-skill services could expand even more quickly, from 169,000 FTEs in 2016 to 478,000 FTEs by 2022.

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5 Changes In The Call Center Outsourcing Philippines Post Pandemic

Magellan Solutions

In the coming decade, workplace culture and social responsibility will be huge factors. In recognition of this threat, in 2016 the IT and Business Process Association of the Philippines (IBPAP) unveiled Roadmap 2022. They all fall under the IBPAP roadmap. through 2022. More focus on mental health. to 12.3%. .

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3 Challenges Utilities Brands Face When Aligning Strategy, Ops, and Services to CX Needs

InMoment XI

Customer experience (CX) leaders from utilities brands are facing unprecedented challenges in 2022. Increased government regulation and new market entrants with unique service-based offerings are creating a disruptive wave of change that traditional utilities need to respond to. Solve the Challenge: Have a Roadmap From the Beginning .

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Your 2022 Customer Experience Plan: Strategies, Videos, & Resources

Experience Investigators by 360Connext

You worked hand in hand with the product team on their future roadmap to better align with customer needs and share with them the results of their hard work. This team was given a clear CX Charter and understand their role is to help prioritize CX initiatives and provide governance around CX efforts. Are you ready to take on the year?

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10 Ways to Excel in the Evolving Role of the CFO

Circular Edge

Blog Credit: Ian McCue, April 26, 2022 ( 10 Ways to Excel in the Evolving Role of the CFO | NetSuite). These CFOs also play an increasingly important role in defining company culture and setting an example for employees. In short: Three experienced finance chiefs at fast-growing companies talk about excelling in this redefined role.

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How manufacturers can achieve cyber resiliency in a digital world

West Monroe

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Consumer & Industrial Products Executive Poll—Q2 2022. Governance. All Rights Reserved. Featured Content.

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How manufacturers can achieve cyber resiliency in a digital world

West Monroe

This article was originally featured in the August 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. Consumer & Industrial Products Executive Poll—Q2 2022. Governance. All Rights Reserved. Featured Content.

2022 40